We haven't had one for a while........Overdue features list 5

[amriddle01]

1 - Time change setting in Manager and/or NTP.
2 - Switch Time profiles/Attendants using button or shortcode.
3 - Internal and mobile twinning (together)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[photon33]

1. Integrate Visual Voice with the prompts for a single complete voicemail interface
2. dial an extension directly from embedded AA menu
3. support CRM 4.0
4. need GB native on IP phone this is 2009!
5. ditch the annoying timeout nag in vmpro
6. allow more conference parties on analog trunks (I know quality sucks but it helps sell IPO when other systems do it)
7. put psu inside IP500 V2 expansion modules
8. make hot desking a change that survives reboot
9. higher end phones, Cisco phones make 56XX look like first gen IPOD screen VS current gen IPOD touch screen. Side by side it's embarrasing.
10. put some R&D into DID trunks, deals have been lost due to lack of support!





------------------------------------------
Wash, rinse, repeat.

 

[mforrence]

1. When station A calls station B and station B is on the phone, let station A user know this - preferably thru a modified ring sound. This shortcoming drives some of our customer nuts. They don't know if the person they've called is on the phone or just not at their desk. So they page. Or call the cell phone.
2. In VMPro Intuity interface a caller who has landed in voicemail can dial zero to get out. UNTIL the beep, at which point they must dial star zero to get out. Zero after the beep would be good.
3. User w/VMPro and Intuity interface - Do not disturb greeting cannot be assigned different than busy greeting.
4. This was stated before - but the ability to change a time profile via a button or shortcode would REALLY help!
Mike

 

[Pepp77]

mforrence - surely in 1. If the user was on the phone it would either return an engaged tone or go directly to VM - whilst if they were away from there desk it would ring.

 

[TomMills]

depends how you have set it up pepp.



Never argue with an idiot. bystanders won't be able to tell the difference.

 

[mforrence]

mforrence - surely in 1. If the user was on the phone it would either return an engaged tone or go directly to VM - whilst if they were away from there desk it would ring."

At least in US, system works best with appearance keys - and we generally use three. A second internal caller hears the same ring weather target is busy or not.
MIKE

 

[tlpeter]

If you give the user 2 and reserve the last CA you will not have that problem

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

That does work tlpeter, but people often like 3 CA's so you can put someone on hold to take another call and then be able to transfer that call, you can't do that with two CA's

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Then you need to turn on call waiting

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

We do, but as mforrence says the person being called knows that someone is waiting but the caller doesn't know he's busy, that's his point

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

lol, We have Avaya upstairs in our boardroom trying to convince us that the software support they force on you with CM5(ACM) is a good idea....my boss is ripping them to pieces

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Software support should be an option
If you do not want it fine but i you need and don't have then you pay

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

This is a good one, a Blocked number list on Incoming call route, so you don't have to add an entry for every DDI and every blocked number, having 100 DDI's and blocking 3 numbers currently requires 400 Incoming call routes :-(

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

^that is a VERY good one. full marks

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[IPOfficeIreland]

Blocking incoming caller id options

 

[tlpeter]

There should be a fingerprint reader on the ipo
If you have at least ACA then you will get access otherwise it will reboot
If you try 3 times it will go out of service

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPGuru]

it is already possible to block an incoming cli accros all DDI's with 1 icr:-

Incoming Number:*
incomming CLI: <cli to block>

I dont know who originaly posted this one but I found it using Tek-tips ages ago

 

[IPOfficeIreland]

@IPGuru, what I meant was the ability to prevent the caller's id being seen by the receiving party, on a ICR, HG or User level.

 

[amriddle01]

Does that work if you call in on a specified DDI? I think I tried that when it was posted and it only matches if there isn't a route for that individual DDI already. Will test later....Thanks IPGuru

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Pepp77]

Riddle - ACS and didnt know that - thats gotta be embarassing lol

 

[tlpeter]

TheTaker

Tested it yesterday

It can be done by using a shortcode

Code: whatever you like
dial
100S"what ever you like to show"

Then point your ICR to the shortcode

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!