Want to learn about IVR

[sway06]

Where do I start? There's the VXML/ XML part, the java, and all that other stuff!

Any suggestions?

 

[Sympology]

The first thing I'd do is found out the platform your trying to support. Many different systems use many different IVR methods.

Only the truly stupid believe they know everything.
Stu.. 2004

 

[sway06]

The platform is Audium on a Avaya G3r.

 

[GHTROUT]

This is a good start

http://www.computertelephony.org/

~

http://www.GHTROUT.com/

 

[sway06]

Thank you!