vanillawafer
MIS
Hello,
This may be similar to some other request, however, I can't seem to find any.
We have a situation where one of our executives from another branch is always on the line.
They want his number to roll-over to our switchboard whenever he's on the lind, therefore, a real person will be able to answer all of his calls coming to that extension.
We were told to call our local phone company to get this set up. We called them, they supposedly set up something to where the number would roll-over to the main number if he's on the line.
Question, shouldn't we have been able to set this up without getting the phone company involved?
If so, isn't it a pretty simple procedure?
Also, what's the best way to tell someone to do this? I am not at that location, and it's kind of hard to explain to them at times when I am not physically there.
Any suggestions?
This may be similar to some other request, however, I can't seem to find any.
We have a situation where one of our executives from another branch is always on the line.
They want his number to roll-over to our switchboard whenever he's on the lind, therefore, a real person will be able to answer all of his calls coming to that extension.
We were told to call our local phone company to get this set up. We called them, they supposedly set up something to where the number would roll-over to the main number if he's on the line.
Question, shouldn't we have been able to set this up without getting the phone company involved?
If so, isn't it a pretty simple procedure?
Also, what's the best way to tell someone to do this? I am not at that location, and it's kind of hard to explain to them at times when I am not physically there.
Any suggestions?