WAN client over DSL timeout 1

[hoinvip]

Can anyone help me?

We have a Win2000 SP2 server running Metaframe XPs v1.0 (build 1360) SP2 FR2... This runs on a server at our head offices and sits behind a Cisco PIX firewall connected to a 2Mb DSL pipe... We have two remote offices one connected via a Cisco PIX-PIX VPN and the other has one static IP address allowed to use port 1494. Both of these offices use 512Kbps DSL.

The problem is that we keep getting hit with timeouts whereby the connection drops and pops up an "error in connection" box which offers the option of a timed reconnect, reconnect now or cancel.

This means that our remote users cannot work effectively and it's driving them (and me!) crazy. I've seen references to a TCPMAXDATARETRANSMISSIONS Registry key but cannot find it on my server.

Can anyone offer me any advice please as I REALLY need to get this fixed.

Thanks in advance

 

[PPettit]

We may not have exactly the same problem but it sure sounds like it. Even our server setup is pretty similar. This got me big points at my new job and all I did was spend about 5 minutes searching the Citrix support site. Here's what I did:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"KeepAliveTime"=dword:0000ea60
"KeepAliveInterval"=dword:000003e8
"TcpMaxDataRetransmissions"=dword:0000000a

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix]
"IcaEnableKeepAlive"=dword00000001
"IcaKeepAliveInterval"=dword:0000003c

This is all done on the Citrix server of course. If these entries aren't in your registry, add them.

If I can find that link again, I'll post it.

 

[JohnTcolo]

The Microsoft article below has a ton of info on your issue:

http://support.microsoft.com/defaul...port/kb/articles/Q120/6/42.ASP&NoWebContent=1

Hope this helps.

 

[hoinvip]

Thanks for your assistance with this. I added the registry keys as suggested by PPettit and the users have reported an almost immediate improvement!

Thanks again!

 

[hoinvip]

Or so I thought... :0(

Apparently, they had about 24 hours of normal service being resumed and then we're now back to disconnections every 20 minutes... Is there something else I need to add to stablise this?



HoinviP

http://www.global-net.co.uk