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Wallboards - Multiple skill reporting

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dynamos2000

dynamos2000

MIS
Oct 29, 2004
164
US
Hoping you know of a better way...

Our tech call center has recently expanded its setup to include 12 skills. Tech manager would like to see a 'master' skill that would encompass the big picture of the 12 new skills.

I think I could go just go through all my vectors and every time I queue to one of the 12, to also queue to new master skill XX. Then on the wallboards, I could just show stats for skill XX. Is there another option?
 
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