W3828 Unable to find this media or a blank media. - NEED HELP

[lizzieborden]

For the past couple of weeks I've been getting W3828 Unable to find this media or a blank media error. No changes that I know of. First job runs fine on this tape.

I'm running Arcserve 2000 sp4 on Windows NT4 sp6.

 

[Cyklops]

Check your job settings on overwriting media, check which media name is mentioned in the destination view.
Your job is configured in a way that ARCserve requests a certain tape that is not present in the drive at the moment the job kicks off.

regards

 

[davidmichel]

can be caused by corruption in the asmedia database and the database\r*.* files.

 

[lizzieborden]

Okay, yesterday I checked to make sure it was appending to media "device 0" not a specific tape. It was already set that way. It is appending because another job runs before this one. I check to make sure that the job before it has not increased in size. It hasn't. I also made sure that compression was set. It wasn't so I set it.

I came in this morning and the job didn't finish, once again.

Here is the error:

Job ID........................ 2947
Workstation................... CITRIX
Source........................ \\CITRIX\M$
Target........................ 11, ID DD1F, Sequence #1
Session....................... 5
Start Time.................... 6/11/04 3:05 AM
W3828 Unable to find this media or a blank media. (MEDIA=11, SEQ=2)

 

[Cyklops]

The first tape runs full, you are asked to put in a second one (SEQ 2)
Are you using a single drive or an autoloeder or tape library??

regards

 

[lizzieborden]

I'm using a single drive. However, my backup has not changed in size. I've even tried running compression on both jobs the first and this one...

 

[Cyklops]

You cannot use software compression when the hardware compression is enabled.
What type of media do you use, how much data is written to tape ??

regards

 

[lizzieborden]

It's a 12/24 DAT and it says about 10 gig written to tape.