Volume on Conference call Question 1

[Infinity306]

Hi, we have an employee that has mentioned that the volume on conference calls is very low, he can talk to the third person fine till he conferences them but then they are hard to hear. I was wondering if there was some setting that could be changed, that would help? we are using Analog Incoming Lines and are running 3.2 (65).. Would an upgrade possibly help? I have already upgraded the manager to 3.2 and upgraded the system when 3.2 first came out but had to downgrade due to other issues. Looks like I will need to upgrade now though as we had a power failure and the power was out for a while and apparently the 3.1 firmware will not pull config from 3.2 manager.. had to send backup config offline, as the system had went to default settings and caused quite a mess with nobody being able to transfer and such..

Thnaks for any help..

 

[ThePhoneMn]

I am willing to bet it is your analog lines causing the issue. The IPOffice has to increase the volume for each analog line added to a conference call.

 

[Infinity306]

they seem to have no problems other wise...and we only have three lines, so the max conference we would really be using without going to our external provider would be 3 external lines and most likely only 2.. which is the bare minimum to actually have a conference call without it being composed of internal lines..

So is the answer basically that the system wont do conference calls with Analog lines very well? or are there some possible tweaks/settings that would make it better? only thing I have found is voice record volume which I have had set to high since we had the system as otherwise people were complaining about being barely able to hear messages left for them.

I saw in the Nortel forums that people had problems there and there was a possible fix of having increase co length(or something like that on each line, but that seems to not exist in IP Office

 

[ThePhoneMn]

I believe there is an option to turn up the gain on the analog trunks. It should be on the same page as the voice record volume.

 

[Infinity306]

Ok, I found Gains

tx(A-D) and RX(D-A) Both are set at 0DB now looks like i can increase it in .5 Decibel Increments, but I'm not sure how far I should increase.. I'm mostly an IT person not phone system, but I'd rather try to solve this problem without getting our vendor involved if I can manage to find a solution myself..as they seem to have it so that an invoice is created as soon as I send an email to them or try to talk to them now, everything else seems to be fine.. they have allowed a lot of leeway in giving me access to manager and allowing for me to update etc..I figure with the experts here I can get a quicker answer here as well...

Thanks for pointing me in possibly the right direction..

 

[Infinity306]

anybody have any ideas what would be a good setting for the gains? I tried by .5 on both but it didn't seem to change much, employees still complain about being hard to hear other parties, when 2 are connected as regular call it's fine but once they do the conference call meetme the volume is very low

 

[Infinity306]

the other weird thing is it always seems to be the first person connected that is hard to hear by the other people. this time the first caller was in Puerto Rico but could be heard clearly till connected to the conference call