VOIP with Intelligent Contact Center on BCM 1

[Tekman111]

Has anyone used VOIP phones with an Intelligent Contact Center and had the VOIP phones log in as agents from a remote location? If so, does it work?

 

[Deweyhumbolt]

Yes, It works.

Adversity is Opportunity

 

[Tekman111]

Dewey, Do you know if the Reporting for Call Center also works with remote sets?

 

[Deweyhumbolt]

Yes, sir. You really need RCC for it's real time capabilities, since the agents are remote.

Adversity is Opportunity

 

[Tekman111]

Thanks for the valuable info. This helps alot.