VOIP Gateway solution for Meridian 1 X11 Release 25

[jonmohr]

Hi everyone:
We are looking into adding a VOIP Gateway into our Meridian 1 X11 switch, but my question is, which vendors/products work with our switch?

Also, is there any documentation on adding a VOIP gateway? Has anyone had any experience with this?

Thanks in advance.

 

[hawks]

Have you looked at the NORTEL ITG Card?

The Meridian Internet Telephony Gateway (ITG) Trunk 1.0 application reduces customers’ communication costs by routing voice traffic at low marginal cost over private IP network facilities. The private IP network facilities must have under-utilized bandwidth on the private Wide Area
Network (WAN) backbone.

 

[MG2005]

I have an ITG/media card in teh nortel and some cisco 2620XM and 2621XM's.....all will work.

 

[jonmohr]

Thanks guys! If I can, let me expand exactly what we're trying to do:

We are looking into having a softphone application loaded on our web server, so that when customers click on the link to "Contact our Call Center" the application will contact our VOIP gateway and convert the call from IP to digital signals, as our agents will be using their M2616 phones to answer the calls.

Is the ITG 1.0 Line card still the way to go?

 

[srmega41]

So you are looking to "push" an IP phone the the customer, and use the web as your transport? Interesting idea, but I see a couple of problems with that:

1) I believe the softphone is a client based app, so I do not think you can load it as a dynamic install to a customers PC, then have it removed once the call is complete, all across the web.

2) The fact the web connection they are using will never be consistent, you have no way to control the QoS of the call.

3) The customer would have to have a headset or hard phone or a microphone and speakers connected to their PC. I know this is rather common, but it would have to be required for every customer and assumed.

4) Just the amount of time it would take to get this to work. Even if you can get the softphone to install, the time required to set this up could be a deterrant. You could do it for every one of your customers, but then you are buying licenses for every one in your customer base; could be very expensive.

Some of this is just my $.02 since I do not know your customer base, but I felt it was worth mentioning.

Good luck,

Scott M.

 

[jonmohr]

A company called CrystalVoice (

http://www.crystalvoice.com)

has this type of software available, yet we are looking into other companies who offer this same solution to compare pricing/scalability, etc.

Skype has software like this, but you must have the user download the skype software for this to work, which is something we do not want them to have to do. Seems to me there should be many companies who offer web plugins so the customer does not have to download apps, but I surely can't find any other program that has a plugin you control on your corporate end, other than Crystal Voice.