DualWeaponWord
Technical User
Hi all,
I realise this has already been asked on other threads but I can't seem to find a definitive answer particularly for my situation.
We have a Voice VLAN set up with a Avaya IP500 v2 system and Voicemail Pro on UC module installed. We also have a 'management workstation' upon which Avaya IP Office Manager 9.1 is installed. I have administrative access to the system since my employer decided against renewing the maintenance contract and I'm trying to get the system to send emails alerting certain users (extensions) of a waiting voicemail message.
I've tried entering the following details ine 'SMTP' tab under 'System' section of IP Office Manager
[ul]
[li]Server address: smtp.gmail.com[/li]
[li]Port: 25 (also tried 465)[/li]
[li]Email from Address: entered valid email address in this field[/li]
[li]Use STARTTLS: ticked[/li]
[li]Server Required Authentication: ticked, and valid details entered for username/password fields.[/li]
[li]Use Challenge Response Authentication (CRAM-MD5): unticked[/li]
[/ul]
Then under the 'User' section I've gone to my own extension and in the 'User' tab entered my email address and in the 'Voicemail' tab I've entered the same address in the Voicemail Email. 'Voicemail On' is ticked and set to 'Copy' mode.
When I've saved the config and rebooted the IP500 (required for settings to take effect) then tested by leaving myself a voicemail, notifications by email are not being sent/received. Voicemails are working and I am notified on the phone itself and can listen/save/delete messages but just don't get any emails from the system.
I've setup SMTP for other devices on the network such as printers and these come through fine with the same settings so don't know where it's going wrong.
Any help is much appreciated.
Thank you.
EDIT: I should add that I can ping smtp.gmail.com from the management station where Avaya IP Office Manager is installed.
I realise this has already been asked on other threads but I can't seem to find a definitive answer particularly for my situation.
We have a Voice VLAN set up with a Avaya IP500 v2 system and Voicemail Pro on UC module installed. We also have a 'management workstation' upon which Avaya IP Office Manager 9.1 is installed. I have administrative access to the system since my employer decided against renewing the maintenance contract and I'm trying to get the system to send emails alerting certain users (extensions) of a waiting voicemail message.
I've tried entering the following details ine 'SMTP' tab under 'System' section of IP Office Manager
[ul]
[li]Server address: smtp.gmail.com[/li]
[li]Port: 25 (also tried 465)[/li]
[li]Email from Address: entered valid email address in this field[/li]
[li]Use STARTTLS: ticked[/li]
[li]Server Required Authentication: ticked, and valid details entered for username/password fields.[/li]
[li]Use Challenge Response Authentication (CRAM-MD5): unticked[/li]
[/ul]
Then under the 'User' section I've gone to my own extension and in the 'User' tab entered my email address and in the 'Voicemail' tab I've entered the same address in the Voicemail Email. 'Voicemail On' is ticked and set to 'Copy' mode.
When I've saved the config and rebooted the IP500 (required for settings to take effect) then tested by leaving myself a voicemail, notifications by email are not being sent/received. Voicemails are working and I am notified on the phone itself and can listen/save/delete messages but just don't get any emails from the system.
I've setup SMTP for other devices on the network such as printers and these come through fine with the same settings so don't know where it's going wrong.
Any help is much appreciated.
Thank you.
EDIT: I should add that I can ping smtp.gmail.com from the management station where Avaya IP Office Manager is installed.
