voicemail to email delay

[chaunymony]

Hi all! I have a vm to email issue that I'm stumped on. Have a customer that when we stop and restart the voicemail service, voicemail to email works for the first call or two. After that, though, messages will not come through right away, almost like they are getting queued up. After 15-30 min they end up coming through. I would call in, leave one after the restart. It would come through. Call in and leave 3 more messages, they wouldn't come through for almost 30 min, then I would get all 3 at once. If we restart the service same issue. I did do a debug and have a file I can post with the first vm going through and the second not.

We don't believe it's on the email side of things because the SMTP alarms for the IPO come through just fine everytime we stop and restart. One thing we noticed is, say the email account is abc@xyz.com, the debug shows it trying to connect first to xyz.com then trying the static IP we have set for the mailserver under the smtp settings.

Again, they are eventually coming through but not being queued on the email side of things, it's almost like voicemail Pro is holding them, then sending.

Release 7.0.17 and 7.0.5 for IPO

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[trinetintl]

To me it sounds like the email server but you may want to double check you SMTP Sender in Voicemail Pro.

RE

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[chaunymony]

Oh yeah. I have tried about every setting I can think of. Tried local and domain acocunts. Nothing. First few messages after restart work instantly then the rest don't come through for a while. Watch log's in exchange and they show everytime the voicemail is sent successfully but nothing is hitting them when they are "queued"


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[trinetintl]

With what you are saying it kind of confirms that it is your exchange server, have you tried using a different SMTP server? This could help you isolate the problem that way if it works then you know for sure the problem is your exchange.

Something else you may want to try although I don not think it will help much is to verify that the machine that is hosting Voicemail Pro has valid DNS servers pointing to your PDC or/and a DNS provided by your ISP and check to make sure it is able to resolve xyz.com.

RE

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