voicemail to email 5.0.15

[kyle1532]

406v2 5.0.15
VMPro 5.0.23

just wondering if someone can look at this and tell me why im not getting voicemail to email.

voicemail pc has outlook 2003 with valid email address. i can send and receive messages.

under control panel i can check and vaildate the email server.

i have email address set up for user 212 set to copy voicemail to email.

here is the info i get when leaving a voicemail from the voicemail pro server service......

09:19:19.843 - Session: 000000a5 - Receive OPEN for session 000000a5, call-id 169
09:19:19.843 - Session: 000000a5 - Check flags[13] 0 for advising recording
09:19:19.843 - Session: 000000a5 - Receive OPEN for session 000000a5, call-id 169
09:19:19.859 - Session: 000000a5 - Access = ACCESS_LEAVE_VOICEMAIL:
09:19:19.859 - Session: 000000a5 - Mailbox: 212
09:19:19.875 - Session: 000000a5 - Calling Party: 213
09:19:19.875 - Session: 000000a5 - Display String: Don IP>#212
09:19:19.875 - Session: 000000a5 - Target Party:
09:19:19.890 - Session: 000000a5 - Greeting Modifier:
09:19:19.890 - Session: 000000a5 - Language: enu
09:19:19.890 - Session: 000000a5 - Call Ident: 169
09:19:19.906 - Session: 000000a5 - Call Status: Unknown (0)
09:19:19.906 - Session: 000000a5 - Call Type: Internal
09:19:19.921 - Session: 000000a5 - Call Direction: Incoming
09:19:19.921 - Session: 000000a5 - Called Party:
09:19:19.921 - Session: 000000a5 - DDI Number:
09:19:19.937 - Session: 000000a5 - Calling Party Name: Don IP
09:19:19.937 - Session: 000000a5 - Called Party Name:
09:19:20.093 - Session: 000000a5 - - Internal: !Internal!=Y
09:19:26.765 - Session: 000000a5 - Configuring for reliable disconnect, IDLE time is 300.000s
09:19:26.781 - Session: 000000a5 - Receive ACTIVE for session 000000a5, call-id 169
09:19:30.281 - Session: 000000a5 - StartRecording C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG00516.WAV
09:19:35.906 - Session: 000000a5 - Configuring for reliable disconnect, IDLE time is 300.000s
09:19:35.906 - Session: 000000a5 - Receive CLOSE for session 000000a5, call-id 169
09:19:35.921 - Session: 000000a5 - EndRecording
09:19:35.921 - Session: 000000a5 - IntuityRecordNode::SaveRecordingToFile
09:19:35.953 - Session: 000000a5 - Notify Message to Phone Manager 212 VMM$MSG00137$N$2009/12/08 09:19$213$4$0$0$212$%
09:19:35.968 - Session: 000000a5 - EMailerRequest::Send: Queued email request for kyle@phones.org, subject is Voicemail Message (Don IP > Conference) From:213, use EMAPI=false
09:19:35.984 - Session: 000000a5 - New Mail Notify(1) Conference
09:19:35.984 - Session: 000000a5 - IntuityRecordNode - Sent recording to mailbox: "Conference" <Private: 0> <Priority: 0>
09:19:36.015 - Session: 000000a5 - Mailbox name retrieved=Conference new=2 unopened=0 old=0 saved=0
09:19:36.015 - ~IClient [Connections 0 - 0] [Buffer pool(0:1000 1:250 2:2500 3:547), in use:0, seq:0] [Links:11834 from 12000] [CMMsg:0 left from 0] [VM:0 NODES:0 SN:0 SBL:0 TASKS:5 FILES:0 Msgs:3]
09:19:36.046 - Wave file C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts\Conference\a349b07b57dd4011989bc59ebace35ab.WAV, maximum energy was 10.531577, factor used to normalize 1.221035, took 0 ms
09:19:36.062 - Wave file C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts\Conference\a349b07b57dd4011989bc59ebace35ab.WAV, rewritten at 0.180000 FS
09:22:22.171 - Time 08/12/2009, 09:22
09:27:22.187 - Time 08/12/2009, 09:27

any help would be great

 

[kwing112000]

In the control panel options for VM pro do you have an account in the first tab? under administration in the vm pro client are you set to SMTP.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

Also make sure you don't have the outlook email client open or logged in on the server/pc or that will make it fail too

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[kyle1532]

Yes for the first question.

And under the Mapi tab it is set to SMTP in the voicemail client

 

[hairlessupportmonkey]

what are you sending FROM? do you have exchange server and its not allowing internal relay?

exchange 2007 needs a command added into the shell to make internal mail relaying work.

exhange 2003 is configured in the system manager.

also, if sending from voicemail@yada.com then make sure voicemail exists as an internal account for 2 reasons.

a) Exchange wont let you relay from anonymous accounts.
b) your spam filter might also not allow messages from non authorised accounts.

 

[kyle1532]

no exchange server.

just using our mail server provided by our web hosting people.

this was working as i have checked everything that i know to check. i know its not hard to set up, but i cant think of anything else.

should i check anyhting else???

thanks for all the help so far!!

 

[kyle1532]

nevermind.....got it to work.....

found out that the web hosting people changed servers and programming that required authentication. i put in the user name and password....restarted the service....and blamo..started working.

never had to do that before...

thanks for all the help.