Voicemail storage FULL!!! 1

[SteveLord]

Looks like today we hit 100% maximum capacity. I looked through the Meridian Mail program and I couldn't find out how to clear the entire thing. There has to be a quick way to wipe it all out isn't there?

Thanks for any quick responses.

IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+

 

[lretrievers]

You could try to change your classes of service to safe messages for only 1 day so that all old messages will get deleted. Or, you could look at the mailboxes and if you know they haven't been used in a while, delete them. There really isn't a "quick" way that I know of short of reloading the mail and then building everything over again.

 

[hawks]

Send out a mass email for everyone to clear their mailboxes or else.

 

[SteveLord]

There is a TON of users here, many of them old I am sure. Problem is that the list is huge, and scrolling through it is a nightmare, but I guess its my only immediate option.

Where is the Class of Service option for setting the deletion of mail?

Thanks.

IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+

 

[lretrievers]

It is in each Mailbox Class of Service, my guess is the value is set to "0" which means no old messages ever get deleted. It says something like "Days you retain read messages".......

 

[PERRYPJ]

To get you going fast go into users and do a find that's the F5 key, go down to you get to last logon and put in 30 days. Then do a list and write down every mailbox that has not been accessed in 30 days, then go and delete them all.

OLD ROLMEN WORKING ON NORTELS

 

[johnpoole]

agree with perry, when i 1st got to this site i had the same thing, mb's 2 years stale with hundreds of msgs. if you just look at your class of services and delete read msgs after 7 days ond unread older then 30 days..

look at your seer msgs, you will have 100's of mailboxes stale longer then x number of days.

WARNING this will crash your mail, do a full and a partial (os) backup.. once the drive is full, the system will not run and it will not boot.. if all you have is a full backup, the tape is not any good.. i went through that once, loaded a new os plus the keycodes, mail was clean, ran a restore from a full backup, that formats the drive then crashed after the hd reached 94 percent.. nortel was in my mail 14 hours, then simply asked how fast i could type. two of us (thanks chip) used scripts and still took hours.. 4 of us rebuilt the menus for a week..

when you delete the stale mailboxes, remove the forward and hunt to mail from the ext.. customers hate to go to mail, they hate it worse when they get ext does not subscribe

john poole
bellsouth business
columbia,sc

 

[SteveLord]

Okay, I found a few big violators here. One of them was a former employee no longer here who had 12min worth of storage. The other is a guy that works here and had 17min worth! When I contacted him, he showed me his voicemail prompt...which would say

"Your mailbox is full"
"Deleted messages are removed"
"Your mailbox is empty"

One right after the other. So I went ahead and deleted, then re-added him to the user list. And his voicemail is normal now.

However...despite deleting a total of about 40min worth of voicemail since yesterday, I only went from 100% down to about 92-93%. I felt for sure it would have been a lot lower. Most of the other employees on my list have 1-2 min, with a few having 3min. Then the highest would be a guy with 5min worth, but he is on vacation this week.

I don't get it. 93% was the first warning I got a month in a half ago. After the deletions I made, I figured it would have knocked it down significantly.


IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+

 

[Dougo123]

93% is still to high, you can still be in trouble. Plus 12 min is really not alot for a mailbox. We have one exec with 1200 minutes. You really want to keep in the low eighty's at least.

 

[SteveLord]

I would say that list doesn't exceed much more than 100 people. Maybe I'll count it out next time I am down there to be sure. But it wasnt as many people as I thought there would be.

Doesn't 12min actually mean 12min worth of recordings? Listening to 12min of someone talking sounds like a lot to me.

=)




IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+

 

[johnpoole]

12 minutes times the number of users and that is based on boxes that are ful not taking any additional msgs.. depending on the cos, some or all of the users may be allowed to overfill the mb.. 12 minutes is around 60 msgs.. average is 20 seconds... with 100 users times 12 minutes, devided by 60 is going to push your box past 100.. 93 is almost bad enough to cause a crash under heavy traffic...

john poole
bellsouth business
columbia,sc

 

[SteveLord]

Well, I did find the COSs, they were set to 30. I changed em to 10 for now.

I hope it helps, but I still don't understand how we can be 93% full after knocking out 40min worth of voicemail which had me at 98-100%.

Thank goodness it didnt crash.

IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+

 

[NastyNed2]

My system has at least 30 hours of storage (actually, I think it's a lot higher). That's 1800 minutes. 40 minutes is only 2 percent.

 

[Telecomlady]

12 minutes doesn't seem like alot to me either. When I had meridian mail that was my number one complaint. I just did an audit and figured out who was over 30 min. and made them delete. Then next time there is the problem I bet you will find it is the same people again.

 

[GHTROUT]

I am a believer in having as much freakin space as is possible. I think we, as telecom folk, look ancient, when we have space problems....but, on the other hand, it is understandable when you can't get approval to upgrade.

My methods include the following:

-No more than the telecom staff and maybe one to five -"special cses" will have CLS 0 = Custom Class of Service

-Before I will make someone "custom" I will change an existing Class of Service to meet their need.

-If your system is new enough to include a "Find" crtieria that shows all mailboxes that have not been checked for "X" numbber of days, decide how to handle: I simply delete the mailbox and wait for complaints.

-Newer releases are able to purge "unheard" messages - MerMail 13 and up thru CPilup











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http://www.GHTROUT.com/