Voicemail routing with specific times 1

[Takst3r]

Hi Guys,

Im tying to get the routing working for time profiles within time timeprofile. et me explain

I need to route all calls for mon-fri to a specific number between 8am and 10pm and then to an after hour message , however if its a public holiday the times are from 10am to 6pm and then to after hours.

eg Monday the 24th dec will use normal routing and Tuesday the 25th dec will use holiday routing. Ive tried a few options but cannot get it to work as intended.

 

[Takst3r]

Oops..almost forgot

IP Office version 9.1.3 server edition
VMPRO

 

[Takst3r]

Maybe this will be a better explanation to what I need assistance with.

Monday from 8am to 10 am the call needs to route to working hours

from 10am to 12pm the call must route to standby engineer

from 12pm to 07:59am to after hour message

 

[TouchToneTommy]

Use the condition editor to check a calendar to see if it is a holiday, if true then follow the holiday routing.
If the holiday is false, then check a week planner to check if it is between 8am and 10am, if true route to working hours.
If false, check another week planner if it is between 10am and 12pm, if true route to standby engineer
If false, route to after hour message

 

[joe2938]

exactly as TTT has stated