Voicemail Pro on Server 2008 losing connectivity 5

[Inder38]

IP Office 7.0.31 with VM Pro 8.0.1009 on Server2008 R2 SP1.

The IP office System Status application when looking at the Voicemail Status screen shows Voicemail Type: NONE with Total Number of Voicemail Ports = 4 and Total Number of Voicemail Ports in use = 0.When this situation happens the Auto Attendant obviously will fail back to the secondary destination.

Server is a dual core CPU desktop PC with 4 GB of RAM. Firewall is disabled and there is no antivirus software installed on it. The two boxes are connected through brand new Linksys (Cisco) router switch ports.

A manual restart of the Voicemail Pro Service in the Windows Services MMC will reconnect the two boxes. As a temporary fix, I've written a batch file to restart the service and a Scheduled Task to run it every hour.

I've tried every fix I could find on this site, as well as others but none have fixed this particular problem. Any suggestions anyone would have regarding this would be appreciated.

Thanks
Craig

 

[Telecomboy]

I would also look into the license issue. If the IPO doesn't see a valid vmpro license it will stop the service every 2-3 hours exactly like you are describing. A restart will let it run again for 2-3 hours.

 

[Inder38]

Problem Resolved:

Upgraded IPO to 8.0.31 and VM Pro to 8.0.1009. Looks like it was a license issue after all. Thanks again to everyone who reponded.

 

[amriddle01]

Sounded like it!! The issue will be that you have a R8 preferred licence, I imagine you downgraded at some point to avoid bugs and inadvertently caused this