Voicemail Pro and Call Forwarding 2

[tnestel]

I have an IPO customer with VM Pro. On the night AA callers may press 2 to be routed to an employee's cell phone.

The customer would like to change who the phone transfers to on a weekly basis. There are 7 people who might be in the rotation.

Is there a way to program buttons on a phone (9508) so that each button would activate the desired target? Somehow this would have to interact with the VMPro and I'm not coming up with the solution on my own. Any ideas are appreciated!

I realize the alternative is that the customer learns how to draw the connecting line to the right action in VM Pro and Save&MakeLive. Not difficult, but pressing a button would be the best, if possible. I look forward to hearing from you!

 

[janni78]

You could have a variable in VM Pro decide which one to transfer the call to and have each button call into VM Pro and set the variable to the desired value.

"Trying is the first step to failure..." - Homer

 

[WCeightoh]

I've done something similar for a few customers. Here's what I did to keep it simple for the client:

Create a user variable - "Transfer Target" or something.

Create a VMPro module that checks that variable and transfers based on what it's set to (set to 1, transfer to 444-4444 -> set to 2, transfer to 555-5555 etc) and do that for all 7 numbers.

Create a second VMPro module that has options 1-7, and each option sets the user variable to that value. Add a recording here "To send calls to Joe, press 1, to send calls to Jane, press 2" and then point a short code/button to this module to let the customer go in and change who's "on-call" for that day.

Then off your option 2 on the AA, point it to the first module you created so the caller gets transferred based on the status of the variable.

Hope it makes sense!

 

[tnestel]

WCeightoh, thank you, I will try this if I can't get buttons on the phone. However, it would be easiest if all the customer has to do is press a button.

janni78 if you can give me a little more direction I would appreciate it. I haven't done a lot with variables in VM Pro, obviously.

 

[tnestel]

Thanks again WCeightoh. Your solution worked really well, and my customer is happy!