Voicemail over SCN

[maninmaroon48]

I have two offices with 500v2's connected by SCN. Site A has the Voicemail Pro server and has been in place for many years. Site B has been in for a month and was working fine until last Wednesday (8/3). We were doing centralized voicemail, call reporting with Xima and call recording with Contact Store (all at Site A). The Xima never stopped working but the call recording stopped working last Wednesday and the voicemail was hit or miss at site B only (everything at site A works like it always has). When site B would send a call directly to voicemail it would just fail with silence. When site A transferred a call it would ring and never roll to voicemail. I found an alarm in SSA that said all Voicemail ports were in use, but they were not. Site B has 9 users and 4 voicemail ports, I have since added 4 more ports with no change. I see nothing in monitor that indicates there is a problem. Both sites are running 9.0. Any ideas?

 

[amriddle01]

But the VM licences should all be on site A, you should not have any on site B at all as it's Centralised VM

 

[amriddle01]

That's an expensive error by someone who should know better

 

[maninmaroon]

So why do I only see the "all voicemail ports are in use" only in SSA at site B and no alarm in SSA in site B.

This is my first centralized voicemail install.

 

[maninmaroon]

That should say no alarms at site A

 

[amriddle01]

The alarm will show in SSA in site A.....IIRC, you said site B twice above so not sure where you are seeing it.
Regardless, all licences go in site A, I can guarantee you that

 

[maninmaroon]

I do not see any voicemail port alarms at Site A where the VM Pro (centralized VM)is. And this issue is not effecting any users at site A.

 

[amriddle01]

Do you have the SCN and VM configured correctly? Also routers/firewalls running VPNs will often block ports required for correct SCN functioning.

I think it's time to don your best troubleshooting trousers