Voicemail messages are distorted/garbeled

[ramavi]

We have been experiencing some pretty messed up messages when retreived from our Audix voicemail system. The problem occurs when people leave a message both internally and externally. Its been suggested that the drive might be close to capacity but I'm thinking it may be the audio path on one of the ports between the DifinityG3 and the Audix. Recommendations on how I can test the ports individually?

 

[jaymzter]

simple. get the port assignments from the hunt group and call each extension. was this what you where looking for?

 

[mcopini]

Have you ran an Audit lately or cleaned up the system in any other way? Always recommendable and in this case also worth the try. First I'll go with testing the ports though.
Good luck and let us know what wazzup!
Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-

 

[sjforcum]

As dumb as this sounds, we had a similar issue at my previous employeers.

Users were complaining about the Intuity messages sounding sluggish. After pulling my hair out I figured out what was happening. Users got so quick dialing in passwords & hitting 0 for the message that they caught the 8 button which slowed down the playback....probably not you're problem here, but just figured I'd share a simple answer.

 

[mcopini]

Nice one sjforcum! :-D
Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-