Voicemail: IP Office vs. Intuity Mode

[vaniello]

When our IP Office system was installed a couple of years ago it was installed with Voicemail Pro in IP Office mode. We recently upgraded to 3.1 and are contemplating switching to Intuity mode. I was told that Intuity mode was "better".

Is Intuity mode really better and if so, what makes it better?

Also, if we decide to change voicemail modes I would like to let users know the differences between the two modes and how they navigate their voicemail box. Does such a comparison exist?

Thanks.

V/

 

[big70]

Is there a special reason that you must go to intuity mode.
Like Dail by Name or Database Intergration, if not than it can be turned on IP-Office mode.

Especialy if you al are using this mode for years now.
I would ask for the reason to go in Intuity mode.

Greets Peter

 

[vaniello]

No special reason that I know of. I was told by our phone system vendor Intuity mode is 'better'. I posted to this group for more detail on what is 'better' about Intuity mode.

V/

 

[NewNic]

Does anyone have a feature matrix between the two different modes?.....Iv also wondered what the differences are

 

[dizzyphil]

Here is a list I use for reference. It compare's the three plus adds some 'intuity only' references. Hope this helps a little.

Feature Embedded Lite Pro

Runs as a Service No No Yes
Multi-lingual support Yes Yes Yes
Voicemail services for Individual users Yes Yes Yes
Voicemail services for Virtual users Yes Yes Yes
Voicemail services for Hunt Groups Yes Yes Yes
Centralized Voicemail Services No No Yes
Voicemail Ringback Internal only Internal only Internal & external
Voicemail Help TUI No Yes Yes
Message Waiting Indication Yes Yes Yes
Integration with Phone Manager Pro No No Yes
Personalized Greeting Yes Yes Yes
Extended personal Greetings No No Yes (intuity mode only)
Continuous Loop Greeting No Yes Yes
Forward to Email No Yes Yes
Copy to Email No Yes Yes
Listen To Email (Text To Speech) No No Yes (intuity mode only)
Send Email notification No Yes Yes
Integrated Messaging & synchronization No No Option (IMS)
Save Message Yes Yes Yes
Delete Message Yes Yes Yes
Forward Message to another Mailbox No Yes Yes
Forward to Multiple Mailboxes No Yes Yes
Forward with a Header Message No Yes Yes
Repeat Message Yes Yes Yes
Rewind Message No Yes Yes
Fast Forward Message No Yes Yes
Pause Message No No Yes
Skip Message No Yes Yes
Set Message Priority No No Yes (intuity mode only)
Set automatic message deletion timeframe No No Yes
Alphanumeric Data Collection No No Yes (intuity mode only)
Callers CLI/ANI, time & date announced Yes Yes Yes
Call Back Sender (CLI/ANI) No (internal only) Yes
Remote Access to Mail Box Yes(on SOE via the embedded Auto Attendant) Yes Yes
user Definable PIN Code Yes Yes Yes
Known CLI/ANI PIN Code By-Pass Yes Yes Yes
Breakout to Reception Internal only Internal only Internal & external
In-Queue Announcements
Queue Entry Announcement No Yes Yes
Queue Update Announcement No Yes Yes
Queue Position Announcement No No Yes
Estimated Time to Answer (ETA) No No Yes
Exit Queue to alternative answer point No No Yes
Auto-Attendant / Audiotex
Multi-Level Tree Structure Single tier option on IP Office - Small Office Edition and IP406 V2 No Yes
Message Announcements No No Yes
Whisper Announce No No Yes
Alarm Calls No No Yes
Assisted Transfers No No Yes
Other Features
Call Recording No No Yes
Test Conditions No No Yes
Personal Numbering No No Yes
Speaking Clock No No Yes
Campaign Manager No No Yes
Voicemail Pro Manager No No Yes
Customized Voicemail No No Yes
Intuity TUI emulation No No Yes
Forward Emails to External Systems (VPIM) No No Yes
Third Party Database Access (IVR) No No Yes
Text To Speech within Callflows No No Yes
Support for Visual Basic Scripts No No Yes

 

[NewNic]

way cool, thanks....did you make this or is it an avaya doc?

 

[dizzyphil]

I had it forwarded to me from a buddy that does Avaya switches in Nashville. I am assuming it came from Avaya. It has been extremely helpful to me because I do some design for my company and when the 'yes man' salesman go to a call, I have to whip this out and tell the customer if it will actually do what the 'yes man' salesperson has told them what it will do!

Dizzy

 

[jml2665]

Similiar Document here

http://marketingtools.avaya.com/kno...tion/voicemail/voicemailfeaturecomparison.htm