Voicemail Gives Fast Busy Signal

[jsamora]

Good morning. New around here and hoping I can get some help getting our voicemail back up and running.

All users get a fast busy signal when trying to retrieve their voicemail. I can't get the link to start. When I do a status>link>1 it shows the link status as restarting. If I busyout the link it changes from restarting to out of service. When I release the link it goes back to restarting.

I have rebooted the audix system. I have stopped and restarted the audix system.

I have done a busyout on the pbx side, then busyout on the audix side, release on audix, and release on pbx. I have changed the status of the link on enable to "n" and back to "y".

I have checked that all of the extensions in the hunt group for audix to make sure they ring.

As far as I know the voicemail system was working Monday morning. I believe the only change that was made was switching the name and password for a subscriber. It is possible that our tech also reset our bios defaults.

I am at my wits end. I tried to get support from Avaya and they pointed me to find a local company. I have called all of the local companies listed in their partners directory and they no longer exist or do not support audix. If anybody can point me toward a company that offers support or give me other advice I would be extremely grateful.

 

[smokinjoe2938]

I would check those bx25 connections as you should have a link lite lit on the tn765 board, so make sure those connections are checked on each end.

 

[jsamora]

I reseated the TN765 card and did a system reset 1. For a few seconds when it came back up I had a green light on the card. Then it went away and there are no lights.

If I do a test data 7050 the result is ABORT with an error code of 1030.

I may try a system resest 5 and reseating the card again.

Thoughts?

 

[smokinjoe2938]

Wow that was a control card which should never be reset while pbx is running, if you can power down pbx, then reset the card and then power pbx back up, you may have a bad tn765 card, if this doesn't work I would call in a qualified vendor to look at this for you. Where exactly are you located

 

[jsamora]

Albuquerque

 

[smokinjoe2938]

Any business partners in this area that can help him out?

 

[jsamora]

I had the tech in this morning. I will ask him if there are other vendors. I think the next nearest is in Colorado.

 

[smokinjoe2938]

you can still purchase these on the secondary market but I still would try the power down and reseating of the card

 

[jsamora]

I don't see a shutdown or power down command for the pbx. Is there a correct procedure.

I know I should shutdown audix first.

 

[smokinjoe2938]

no leave audix running power shut down is in the back of the pbx a double toggle switch on the very bottom of pbx

 

[jsamora]

Got it. Thanks.

 

[smokinjoe2938]

good luck! keep me posted

 

[jsamora]

Will do. Thanks again.

 

[jsamora]

We got it fixed. It was a setting in the system bios on the Audix side. The PS2/Mouse setting got enabled and needed to be disabled. Apparently a link cannot be established if this port is enabled.

Thanks again for all of your suggestions.

 

[smokinjoe2938]

wow 1st of all who in the hell made a change to the Audix bios which should of never been changed, so when we help you we assume no one is messing around with bios settings. but glad it's working

 

[smokinjoe2938]

So do tell, how did you know that a change was made to the bios in the 1st place?

 

[montyzummer]

Yes indeed..... what finally pointed you in this direction ...... something is afoot watson!!!

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