Voicemail Gives Fast Busy Signal

[jsamora]

Good morning. New around here and hoping I can get some help getting our voicemail back up and running.

All users get a fast busy signal when trying to retrieve their voicemail. I can't get the link to start. When I do a status>link>1 it shows the link status as restarting. If I busyout the link it changes from restarting to out of service. When I release the link it goes back to restarting.

I have rebooted the audix system. I have stopped and restarted the audix system.

I have done a busyout on the pbx side, then busyout on the audix side, release on audix, and release on pbx. I have changed the status of the link on enable to "n" and back to "y".

I have checked that all of the extensions in the hunt group for audix to make sure they ring.

As far as I know the voicemail system was working Monday morning. I believe the only change that was made was switching the name and password for a subscriber. It is possible that our tech also reset our bios defaults.

I am at my wits end. I tried to get support from Avaya and they pointed me to find a local company. I have called all of the local companies listed in their partners directory and they no longer exist or do not support audix. If anybody can point me toward a company that offers support or give me other advice I would be extremely grateful.

 

[smokinjoe2938]

are you able to log into Audix? and if so do you have any alarms? on the voicemail, also what type of switch integration do you have?

 

[montyzummer]

Indeed as Joe states we need more info , what is your CM Version / Audix version and type of integration.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[jsamora]

My apologies.

I am able to log on to Audix.

I have a Event 4 Count 30 Major Alarm - Voltage(s) outside range. My predecessor states this has always been there.

I believe my integration is a DCIU link. Can you tell me how to make sure?

 

[smokinjoe2938]

1st of all you need to address the over voltage ASAP!!!! it was always there crap doesn't cut it.DCUI link is x.25 integration which will have a box attached with cables on the back of the Audix, make sure this cable is properly secured

 

[smokinjoe2938]

If this is connected properly then look at the back side of the Pbx of the processor interface card tn 765 most likely, from there is a special cable 3 way I believe, make sure the 25 pair cable is properly secured as well

 

[jsamora]

Thanks smokinjoe2938.

I checked the cable at both ends and it properly secured.

 

[smokinjoe2938]

reboot the audix and at the same time busy link 1 then release link 1, also maybe have a bad pi board may need to replace, are you able to call the voicemail ports as well?

 

[jsamora]

Will do.

I am able to call the voicemail ports if you mean the extensions that are listed in the hunt group for audix.

Thanks again for your suggestions.

 

[smokinjoe2938]

keep me posted please

 

[jsamora]

Tried the reboot/busyout/release. Still not up.

 

[smokinjoe2938]

What does status link 1 say

 

[jsamora]

Here is a picture.

 

[smokinjoe2938]

On the processor interface card what light is lit? maybe a busy and release of the processor interface card. I hope there is not a solid red light on the pi card

 

[jsamora]

On the audix side I ran a diagnose switch link on the board and got
Ectest: Warning #FA304
The application software running in Eiconcard #1 was stopped.

Donyou know how I get it started?

 

[jsamora]

If that is the Tn765 card no lights are lit at all.

 

[smokinjoe2938]

when you did a reboot of the audix it should have automatically restarted the digital voice cards so I would power down the audix, pull the ac power repower up the audix and wait 5 minutes and retest, also you also have a data module associated with this extension 7050, try and busy data 7050 release data 7050. also what does the pi board lites say?

 

[smokinjoe2938]

test the tn765 and you should see lights

 

[jsamora]

Can you tell me how to test the tn765?

 

[smokinjoe2938]

test packet-interface I believe, forgive me as it has been a very long time since I have had to test one of these