Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
voice recorder in Hipath 4000
- Thread starter bitapn
- Start date
Look at DLI (Digital Loggers International). To record all calls you would have to record the analog trunks or the digital PRI trunks. I don't think you can record SIP trunks.
I use mine to record all calls to critical phones. If you are a large company you will have huge volumes of call data and even though it is date and time stamped you will have fun mining it if you have no clue what date/time you are looking for. I use their equipment for my individual phones and a couple of radio transceivers and am happy with it.
Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA
I use mine to record all calls to critical phones. If you are a large company you will have huge volumes of call data and even though it is date and time stamped you will have fun mining it if you have no clue what date/time you are looking for. I use their equipment for my individual phones and a couple of radio transceivers and am happy with it.
Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA
We use ASC telecom for our recorders. They are very flexible and a lot cheaper than NICE or Verint. We use ours to record OpenScape Xpert turrets, IP phones, and SIP radios. They can do trunk recording as well- we just don't do that ourselves.
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center
- Status