Voice mail greetings and messages distorted

[daveybc]

IPO 500V2 8.0 (44)
UC Module (C110) V 8.0.8-14.el6
Voicemail Pro (Default Intuity Mode) Ver CentOS, Edition 3.0.4-0.apps
Voice Mail Pro Client Ver 8.0 (1009)
9508 Tel sets
PRI services

Installed and tested various greetings/messages and everything was clear and working. Now, less than 24 hours after a fresh install, the main auto attendant greeting, individual personal voice mail greetings, as well as messages being left both internally and externally are unclear, garbled, distorted, and cutting in and out. I had the reception transfer me to a mailbox and sure enough I could hardly make out a word! As well, I got the customer to press *17 and it just plays a garbled message. Just awful.

All 9508 tel sets have echo cancellation turned off (previous tek tips problem). I did not change (turn off) the gain control on the tel. sets.

I can't believe I would have to change any configuration settings (possible gain level or echo cancellation) when it was working on site with the PRI service but now it suddenly isn't. I have read that changing the gain level for the service (required with every reboot on this Rel. due to Avaya bug) did correct this type problem for some, however, they were on analog service not PRI. I'm not sure about altering the gain level and PRI service.

Please help....

 

[AACon]

I've run into this...but it was an issue with the server. I see you are running the UC mod...time to reboot?

-Austin
ACE: Implement IP Office

 

[daveybc]

Ahhhh....the many nuances of the IPO system, AGAIN!

Yep, a reboot was in order.

Now I guess I can just toss and turn at night hoping it doesn't get all jumbled again for no apparent reason. Can't even imagine what the customer is thinking about that one.

 

[AACon]

First rule of troubleshooting; turn it off and back on again.

-Austin
ACE: Implement IP Office

 

[tlpeter]

When you install the UCM or C110 and you are finished then you need to reboot it.
I have seen odd issues when i did not do that.
So you program the IPO and UCM with VMPro and or 1XP.
Then you first shutdown the UCM and then you reboot the IPO.


BAZINGA!

I'm not insane, my mother had me tested!