VOA not playing to CSR's

[cl8ton]

SOrry to be a pain today - I'm under some pressure to get a new caller's menu into place before Monday morning. I've just completed setting up a gaggle of new vectors and VDN's. All seem to work flawlessly (copied off of existing setup) but the one item that is NOT working, is VOA in the CSR's ear before picking up calls? It works on the old setup which is still in service - but not the new one? Announcements are set to yes (obviously) just wondering if there's something out of place in the vector?
The VDN is a DID that sends calls to Vector 8 which looks like this:
Number: 8 Name NEW CS MENU 05 Lock? n

Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? n BSR? n

01
02 goto step 32 if staffed-agents in split 1 > 0
03 goto step 31 if staffed-agents in split 7 < 1
04
05
06 wait-time 4 secs hearing ringback
07 collect 1 digits after announcement 2013
08 route-to number 1900 with cov y if digit = 1
09 route-to number 1998 with cov y if digit = 2
10 route-to number 1993 with cov y if digit = 3
11 route-to number 1901 with cov y if digit = 4
12 route-to number 1985 with cov y if digit = 5
13 route-to number 0 with cov y if digit = 6
14 route-to number 1997 with cov y if digit = 7
15 stop
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31 route-to number 1474 with cov y if unconditionally
32 route-to number 1462 with cov y if unconditionally

I setup the main VDN to "Override" - the calls are passed to the sub-VDN's where they do make it to the caller's que - but no VOA..??

If anyone can help, I would really appreciate it.

thanks
Carla

 

[cl8ton]

I think I solved my own problem. I think the issue was, that the VDN that vector 8 is associated with did not have "measurements" specified, nor did it have its own VOA. Once I put one in there, it now seems to play the announcements to the CSR's. I don't have any clue why that works, but it now seems to.
Thanks anyways. This is a great forum!

Carla