VMPro Holiday schedule issue 3

[jlk53]

I have been trying to set up a holiday schedule in VMpro to work with the business and non-business menus. I have read all the posts and have tried everything I can think of in my lab but it just does not seem to work properly. I have been testing by making today's date a holiday. Here is my setup:

Call Flow
Start ---> Test Condition Holiday
True -----> action for Holiday
False -------> test Condition Business Hours
True -----> Night programming
False -----> Day programming

CONDTION EDITOR
1---Business Hours
---- Xll week planner
---- X! Condition (Holiday)

2---Holiday
-- X+ Calender

I cannot figure out what is wrong. Any help would be greatly appreciated.

 

[CarGoSki]

Calendar
Select days from the calendar (up to 255 days) which, if the current date matches the selected day, return 'true'.

Double-click a day to select or deselect the day. Selected days are shown with a green background, for example . Note that a grey background indicates weekend days, not whether the day is selected or not.

• Multiple Day Logic
By default, a logical OR X|| is applied to this condition element. The element returns true if any of the selected days is true. If a logical AND X= is used and more than one day is selected, the element does not return true.


Note that days that are selected and are now in the past are not automatically de-selected.



To add a calendar element:

1. Click the Element List icon in the toolbar.
2. Click Calendar.
3. Click on the condition to which the element should be added.
4. Double-click on the element to view its settings.

5. Double-click on the individual dates to select or deselect them.
6. Click OK.


Week Planner
The call flow designed and stored on the Central Voicemail Pro contains a Week Planner Condition set for a particular time. The Week Planner element is used to set which time periods during a normal week return 'true'. It consists of an entry for each day of the week and a start and end time for the 'true' period on each day.

The Week Planner Condition is checked based on the time zone in which you are located and not based on the time where the centralized Voicemail Pro is located.

For example, you on IPO1 where the time is 2 PM (UTC +2.00) call another user located in a different time zone where the time is 2.30 AM (UTC -9.30). If the Week Planner condition of user2 has been set to 2.30 AM (UTC -9.30) and call flow is on a centralized Voicemail Pro server where the time is 5.30 PM (UTC +5.30), the call flow condition is based on the time zone of user2 and not that of the Voicemail Pro server where the system stores the call flow.

• Multiple Day Logic
By default a logical OR X|| is applied to this condition element. The element returns true if any of the selected days is true. If a logical AND X= is used and more than one day is selected, the element does not return true.
To add a Week Planner element:

1. Click the Element List icon in the toolbar.
2. Click Week Planner.
3. Click the condition to which the element should be added.
4. Double-click on the element to view its settings.

5. Select the days required and the time period during each day that will return 'true'.
6. Click OK.

 

[CarGoSki]

You can install dbgview(the avaya dbugview and not the microsoft dbgview) and save the traces. You can then read the call flows to see how the system interprets your programming.

 

[tlpeter]

I also would never combine conditions in one action.
Split them up and it will be more clear for anybody checking the callflow.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jlk53]

Thank you so much. As soon as I took the condition out of the condition it started to work properly. Thanks again