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VMPro Having Caller Leave VM Message and then After the VM is left do something else?

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stownsend

Technical User
Aug 11, 2004
355
US
We Currently have some After Hours Support Lines that when someone leaves a VM Message the Outcalling escalation list then start calling people's Cell Phone numbers. This works fine, though If someone is on vacation, etc. changing the Outcalling escalation list is never any fun.

We have another part of the system that looks for an On-Duty manager and looks up their Extension from a Database Query and then Calls the On-Duty people until someone answers and then Direct Transfers the call to them.

I wanted to mix things up a bit and use the part where I lookup the After Hours Support people can call them until someone answers, though I want it to Dump them to the VM box where the caller left the message and not actually Transfer the call to the Support person.


Call Comes in, They press 5 for Emergency Support, Sends them to VMBox 7117, Callers leaves a VM, Caller Hands up, Once VM is left I want to then open my DB Connection and then Start calling people indefinitely until someone answers, Once they answer I want to Transfer them to Voicemail and Direct them to the 7117 VM box to Listen to the Message.

Seems like I might need to Have the Outcalling List Set to Call a VM AA, that Picks up the Rest of the Flow?

Any Suggestions Welcome!

Thanks!
 
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