VMPro Dial 0 fails in SCN

[TriniPhoneman]

Hello All:
I have an SCN environment with 2 sites running IPO 6.1 using VMPro in Intuity mode as centralized voicemail located at site 1. When a caller is sent to a mailbox for a user at site 2 to leave a message, they can not dial 0 to get to the operator at site 2.

The operator at site 2 is defined in the default setting -System > Voicemail > Receptionist/Breakout(DTMF 0) field

Any help to resolve this would be greatly appreciated.

Thank you in advance,

 

[TriniPhoneman]

Update:

In the event that this is a common problem, I was able to resolve it by removing the default breakout setting, and instead I entered the operator extension for site 2 in each individual user's profile on the Voicemail tab.

I hope this helps someone else. I welcome any other solutions if known. Thankfully Site 2 in this case only had 5 mailboxes.

Sincerely,
Gerry