VMPro Administrators on Server Edition 2

[ThePhoneMn]

After installing several of these, I am still confused on how this works. I checked the knowledgebase, not much I can see to explain this. I searched tek-tips, cannot find the answers I am looking for.

I have Primary, Secondary and Expansion systems on 9.0. I thought the method to add Voicemail Pro Client Administrators is to create the Service User in Security Settings in Manager. Go to External tab and give Voicemail Administrator rights.

When I try to log into Voicemail Pro client, "invalid username or password". In Voicemail Pro client, clicking on Voicemail Pro Administrators / Add shows: "The users on this system are managed using centralised management...".

My questions:
- How do I create a Voicemail Pro Administrator (Am I correct above)?
- Where/What is the bridge for this? What service or action will tell VMPro and IPOffice to share Service User rights?
- Does anything have to be in Web Management for this?

Thank you



Been there, done that

 

[janni78]

[URL unfurl="true"]http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice91en/mergedProjects/voicemailpro/index.htm?administrator_adding_administrator.htm[/url]


Administrator Accounts
Account Types
The settings for the accounts that can access a voicemail server using the client are held in two different places:

• Local Server Accounts
These are accounts stored in the settings of the voicemail server. By default one local account (Administrator) exists. Once connected, you can create additional local accounts.
• If a local administrator tries unsuccessfully to log in three consecutive times, the administrator account is locked and cannot be used for an hour. You can release a locked account by changing its Status from Locked to Inactive. If the Administrator account gets locked, the server needs to be restarted.
• IP Office Service User Accounts
For Linux based voicemail servers, if the server's web management option Enable Referred Authentication is selected, access is controlled by the security service user accounts set on the IP Office system (for a UCM module, that is the shell IP Office service running on the module itself, not the host IP Office system) rather than the local server accounts as above. In this mode you can still use the client to configure local accounts but they are not used for login control.
Account Access Levels
For both types of account above, the level of access granted after logging in is one of the following:

• Basic / Voicemail Pro Basic
A basic account user can view most of the voicemail settings but can only edit alarms.
• Standard / Voicemail Pro Standard
A standard account can perform administration of call flows using the client. A standard administrator can change their own password using File | Change Password but they cannot add, remove or modify other administrator accounts.
• Administrator / Voicemail Pro Administrator
An administrator account can administer all settings including other server administrator account settings.


"Trying is the first step to failure..." - Homer

 

[IPGuru]

What version of IPO
What version of VM Pro client are you running

I have esclated to Avaya they their compatibility between version appears to be broken

I have had exactly the same problems when trying to connect a V9.1.8 client to a V9.1.7 Server
turning off refered authentication can be a work-arround.


Do things on the cheap & it will cost you dear

 

[Pepp77]

You create an administrator level user on the web management page of the server edition. Then make sure you sync it. This user should then be able to login to VM Pro Client.

| ACSS SME |

 

[ThePhoneMn]

Janni, thank you, I did not find that in the knowledgebase. I look forward to working on it this afternoon.

IPGuru, It is 9.0.x. Im not in front of the machine, but I installed the VMPro client from the Primary server web portal

Pepp, thank you for the additional info. This is the type of thing that would have perplexed me. Look forward to trying it out


Been there, done that

 

[ThePhoneMn]

Sticking with this post, I am on an IP500V2 with an Application Server running 9.1.7. I created a new Security User in Manager. Opened web management and under Security Manager/ Service Users, the new User is not there.
Enable Referred Authentication is enabled on the Application Server.

Any thoughts on why my Service User did not populate in the web manager? Is this only for Server Edition (Doesn't apply to IP500)?


Been there, done that