VM Pro -> SMTP -> Exchange 2013: Mails are cryptically displayed (MIME Error)

[janc0]

Hi!

I'm new to VM Pro (on a UC Module)...

If I forward Voicemails via SMTP to Exchange 2013 they all are MIME-Cryptical Text MEssages.
(But if I change the host adress to a IBM Domino SMTP Server they are all ok - for testing purpuse).
Before Voicemail Pro, I used integrated IP Office Voicemail and that has forwarded voicemails correctly to Exchange.

I have read many threads abt. this issue (seems also to be apearing when sending to O365), but I didn't find a proper workaround for the issue.

Any idea/help is highly apreaciated!

(btw: setting up a rule where IBM Domino Server sends those mails back to Exchange is not a great workaround! :/)

Thanks!
Jan

IP Office Rel. 8.1 / VM Pro 8.1


This is how a mail from Voicemail Pro looks like...



This is a multi-part message in MIME format.

--{1463a898-3c6f-a045-972a-4f91a9431b67}
Content-Type: text/plain;
charset=o-8859-1
Content-Transfer-Encoding: quoted-printable

Umgeleitete IP Office Voicemail-Nachricht

--{1463a898-3c6f-a045-972a-4f91a9431b67}
Content-Type: audio/wav;
name=SG00001.WAV"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename=SG00001.WAV"

UklGRrodAQBXQVZFZm10IBAAAAABAAEAQB8AAIA+AAACABAAQUxDSBIMAABBdmF5YQAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAADAwMjMwNTg5MDY3MAAAAAAAAAAAAAAAAAAAAAAAAAAAMDAyMzA1
ODkwNjcwPkNLTQAAAAAAAAAAAAAAAAAAAABB+XnYAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAADIzMwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAADAwMjMwNTg5MDY3MAAA
AAAAAAAAAAAAAAAAAAAAAAAAQ0tNAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
[...]

 

[biv343]

Did you read this?

https://support.avaya.com/ext/index?page=content&id=SOLN276890&group=UG_ENTITLED_CUSTOMER

 

[janc0]

Hi biv343,

thanks for your reply!

No - sorry, I found that link, too, but could't open it.
I have no access to the avaya portal.

 

[nothingworks101]

IP Office: Voicemail to Email message missing WAV file, includes TXT as MIME
Doc ID: SOLN276890
Version: 4.0
Status: Published
Published date: 15 Oct 2015
Updated: 15 Oct 2015
Author:
Guy-Pierre Gravel
Details

Some Voicemail to Email messages received with TXT data rather than a WAV file attachment
Using Office 365 as email

EXAMPLE of email obtained from Microsoft 365, originating from IP Office Voicemail Pro. Note the missing ("M) in filename=SG00259.WAV". It should be : filename="MSG00259.WAV"

-----Original Message-----
From: UNKNOWN NAME [mailto:voicemail@company.com]
Sent: Wednesday, October 14, 2015 2:08 PM
To: John Doe <John.Doe@company.com>
Subject: Voicemail Message (UNKNOWN NAME > JDoe) From:8885551212

This is a multi-part message in MIME format.

--{1aa87899-961c-474e-9343-dcf12a3ea8d7}
Content-Type: text/plain; charset=o-8859-1
Content-Transfer-Encoding: quoted-printable

IP Office Voicemail redirected message

--{1aa87899-961c-474e-9343-dcf12a3ea8d7}
Content-Type: audio/wav;
name=SG00259.WAV"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename=SG00259.WAV"

UklGRopmCwBXQVZFZm10IBAAAAABAAEAQB8AAIA+AAACABAAQUxDSBIMAABBdmF5YQAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAADg2Njc2ODc5NzgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAVU5LTk9X
TiBOQU1FPlJHaWxlcwAAAAAAAAAAAAAAAADy8ufXAAAzNDgwAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAADM0ODAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFVOS05PV04gTkFNRQAA
...
...
...
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA=

--{1aa87899-961c-474e-9343-dcf12a3ea8d7}--


Problem Clarification


IP Office: Some Voicemail to email messages are received with corrupt attachments. Note that on messages with this issue, there is a missing ("M) in the filename.

EXAMPLE: SG00259.WAV" should be : filename="MSG00259.WAV"


Note: the ("M) is not missing in IP Office Voicemail Logs.


Cause


Error in Microsoft software. Contact Microsoft for information.


Solution

Contact Microsoft to get a fix.

Here is an example of a Microsoft report related to this issue.