VisualVoice - Multiple Mailboxes

[DotNetNewbie]

Hi,

We have a new IP 500 system and during the testing a second VM box was added to my user account - for the life of me I cannot remember where the setting is to remove it.

I have check VM Pro, IP Manager, Delta Server, but I simply cannot find it - any hints?

Cheers,

D

 

[TomMills]

how do you mean a second mailbox?

 

[DotNetNewbie]

I have my VM box, and then a second which is a group mailbox, which is for a group, which in turn a number of ppl can access.

When I press the VisualVoice button I get the following options:

Listen
Admin(0)
Message

Its the Admin(0) I wish to remove.

D.

 

[TomMills]

go into user> source numbers and delete the entry

HAdmin

 

[DotNetNewbie]

Tom,

Thats the odd think, in Source Numbers I only have the reference for my telephone number....nothing more.

 

[TomMills]

try deleting the key, send the config in then put the key back.

 

[DotNetNewbie]

Tom,

Great minds think alike - alas this didnt work - although I thought it would have

Any other suggestions?

Cheers,

D.

 

[TomMills]

hmmm, restart voicemail serviceS?

 

[DotNetNewbie]

Tom,

Hmm might try that one everyone has gone, dont want to do it during the working day, but will give it a go.

Thanks for your help.

D,

 

[TomMills]

if not thnen you could delete and recreat the whole user

 

[kwing112000]

Have you removed that user from the group.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[DotNetNewbie]

Morning,

I've checked, and double checked. I am not in the Admin group.

Also restarting made no difference

D

 

[tlpeter]

Delete the user, send back, reboot and make the user again
Als try to delete the mailbox and reboot the vmserver

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[RussBoy]

Can you help I am trying to get my 1600 phones (latest FW 1.03) on IP500 R4.2.4 working it says on the INCOMPATABLE. Any Ideas?????