My brother-in-law's laptop (Gateway model W6501)stopped recognizing his Optiarc DVDRW AD7563A ATA device. The Device Manager says Code 19. I've looked for the exact driver to reinstall. I get lists of drivers to download, but none are the exact number. I've tried uninstalling the device and restarting it, but I get an error message that says the install failed. I downloaded bio firmware and it would still not show up. I would appreciate help. I'm not professional and know little. My B-in-L is broke and needs his computer.
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Vista 32 DVDRW not recognized Code 19 3
- Thread starter violetta
- Start date
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firewolfrl
Technical User
laptop drives fail...replace the drive
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- #3
See if it is the common "Upper and Lower Filters" problem
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
firewolfrl
Technical User
its a dead drive linney...I have replaced a bunch of them
he has to bring it to a laptop repair shop
he has to bring it to a laptop repair shop
- Thread starter
- #6
I did go to the Microsoft Site. Thanks, I didn't know about Mr. Fixit even though I had tried searching microsoft.com. However, after doing it all, it still didn't work. So I went to the device manager, deleted the driver and restarted the computer. It came back saying that the install failed. I am at a loss, I'm beginning to think that the DVD/CD player is dead.
I appreciate both of you for helping me. If you have any other suggestions, please let me know.
I appreciate both of you for helping me. If you have any other suggestions, please let me know.
You can look through these to see if there are any other suggestions.
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- #8
Only one other possibility I can think of, though it does sound like "it's dead, Jim." ![[wink]](/data/assets/smilies/wink.gif "[wink] [wink]")
The other thing is this: has he installed any new software before this occurred, especially any CD/DVD burning apps or media player apps, maybe?
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"If to err is human, then I must be some kind of human!" -Me
The other thing is this: has he installed any new software before this occurred, especially any CD/DVD burning apps or media player apps, maybe?
--
"If to err is human, then I must be some kind of human!" -Me
firewolfrl
Technical User
lol,
have to clarify its a dead cd/dvd rom drive...you can pull the drive and get the model number and goggle it to replace it(I do this a lot) I find those drives have an exurbanite price and its cheaper to replace the computer sometimes. I shop around and sometimes I find the drive at a price range my client excepts
here is a workaround...though not a great one
get yourself an external DVD/CD USB drive
it will be in the same price range or cheaper then the replacement drive
have to clarify its a dead cd/dvd rom drive...you can pull the drive and get the model number and goggle it to replace it(I do this a lot) I find those drives have an exurbanite price and its cheaper to replace the computer sometimes. I shop around and sometimes I find the drive at a price range my client excepts
here is a workaround...though not a great one
get yourself an external DVD/CD USB drive
it will be in the same price range or cheaper then the replacement drive
- Thread starter
- #10
Thank you, I will ask if he has installed any related software and look around for a drive. It is a laptop, and I've never tried to install any hardware in a laptop, so I guess I'll just advise him to get it repaired by a professional. I appreciate all your help. I couldn't get along without you all.
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