Virtual Mailbox said "out of service"

[sarbakan]

Hi,
im currently looking to setup a virtual mailbox (without any phone connect to the line) with an outbound redirection to a cell phone.
the mailbox is setup in our callpilot web access and the outbound transfer is suppose to be setup correctly. but when i try to call the extension of the virtual mailbox i have the message "hors service" its french for "out of service".
my system is a nortel norstar but i dont know much about the system information. i have a coordinator guide for SCI modular system 4.0
does anybody know what should i do to enable that mailbox?

 

[exsmogger]

I think you'll need to use F986 to transfer to the mailbox and direct callers to dial 7 in the mailbox greeting to be transferred to the cell phone.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[sarbakan]

my problem is not how to transfer in the mailbox but how to activate the virtual mailbox that says that its out of service

 

[exsmogger]

If there's no phone connected you can't call the extension. It will give you "out of service" as you found out. When setting up the mailbox press * at the extension prompt to assign no extension to the mailbox. To access the mailbox internally you'll dial F981, press * to get a Log: prompt, then enter the mailbox number and password.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[sarbakan]

RESOLVED!