Vector?

[nu2phone]

Problem is that when calls go unanswered they cover to Unified Messenger. Port 1 (7901) picks up just fine, while this line is busy if another call comes in the phone just rings and rings. Obviously the vector is not working properly. Following is information on the PBX and vector. I am new to phone programming and could use your assistance with solving this problem.

Have Definity G3V7i.01.0.343.7 and Unified Messenger v5 - patch 3 Windows 2000.

display events shows following:
Event Type: 50
Event Description: Route to step failed
Event Data 1: 150/2
Event Data 2: 30

Event Type: 50
Event Description: Route to step failed
Event Data 1: 150/3
Event Data 2: 131

Vector Number: 150 Name: Voicemail Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 wait-time 0 secs hearing ringback
02 route-to number 7901 with cov n if unconditionally
03 route-to number 7902 with cov n if unconditionally
04 route-to number 7903 with cov n if unconditionally
05 route-to number 7904 with cov n if unconditionally
06 route-to number 7905 with cov n if unconditionally
07 route-to number 7906 with cov n if unconditionally
08 route-to number 7907 with cov n if unconditionally
09 route-to number 7908 with cov n if unconditionally
10 route-to number 7909 with cov n if unconditionally
11 route-to number 7910 with cov n if unconditionally
12 route-to number 7911 with cov n if unconditionally
13 route-to number 7912 with cov n if unconditionally
14 route-to number 7913 with cov n if unconditionally
15 route-to number 7914 with cov n if unconditionally
16 route-to number 7915 with cov n if unconditionally
17 route-to number 7916 with cov n if unconditionally
18 busy

Have checked that all extensions ring and are set up according to the UM instructions. What else should I check? Thanks.

 

[avayaman]

Not completely sure what you are trying to accomplish. In the vector above, since all the coverage points are set to n, the vector will send the call to the next vector step if it canot terminate the call to the step it is in. For example, if it encounters a busy. this will trigger an entry in the event log. It looks to me like you are attempting to use a vector as a hunt group. You would be better off putting all those locals in a ddc hunt group and sending the call to the acces code of that hunt group. The switch seems to have basic acd, so you could also set up the hunt as ACD and queue to it in the vector as well.

For a voicmail, however, you woudl normally simply put the ports as members of a standard non-acd hunt group with queueing. Set the q-length to at least the same as the number of ports. Set the group type as ucd-mia to help distribute trafic among the ports evenly.

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[nu2phone]

This was all set up a couple of years ago by a company that supports Avaya Unified Messenger.

The problem is that when one call goes unanswered, it covers to Unified Messenger correctly. However, if a second call attempts to cover to UM while the first one is still being heard the caller hears the phone continuously ringing, until the first port goes to idle, then it picks up.

So port 1 (7901) picks up just fine, while this line is busy if another call comes in the phone just rings and rings. I assumed that this meant that the vector is not working properly. Thanks.

 

[mottelecom]

What type of stations are the UM Stations?

 

[nu2phone]

They are analog ports - Station 7901 through 7916 are set as Type: 2500.
The PBXLink Digital port extension 7930 is set as Type: 8434D.

 

[BuckWeet]

FYI:

Just found this out

if you program the set type to be 7434ND you don't have to put the extension #'s in the name field anymore, you must enabled the 7434ND in the "change sys features" on page 5


we've done this a few times, have yet to have problems...