Vector / voicemail puzzle

[OldSkoolSkater]

Hi All

I’m setting up a new call centre environment as follows:

VDN 88000
Extension: 88000
Name*: CSD
Vector Number: 900
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN*: 1
Measured: none

Vector 900
01 wait-time 0 secs hearing silence
02 goto vector 907 @step 1 if A = 1
03 goto vector 908 @step 1 if B = 1
04 goto vector 909 @step 1 if C = 1
05 goto vector 901 @step 1 if unconditionally
06 collect 1 digits after announcement 80200 for none
07 goto vector 904 @step 1 if digits = 1
08 goto vector 903 @step 1 if digits = 2
09 goto step 1 if digits = #
10 goto step 1 if unconditionally

Vector 904
01 wait-time 4 secs hearing ringback
02 goto vector 905 @step 1 if E > 20
03 goto step 1 if unconditionally

Vector 905
01 wait-time 0 secs hearing ringback
02 route-to number 80007 with cov y if unconditionally

So, dial 88000 then press 1 and wait for 20 seconds before being directed off to a voicemail 80007 which allows a message to be recorded.
As soon as I add a line in vector 904 to queue to a skill group ‘queue-to skill 501 pri m’ (inserted at step 2) the voicemail stops working – instead I get a message stating “Ext 8800 does not answer, please enter number you would like to reach...”

This is really annoying me, so any idea why this happens?


Cheers

Steve - Network Coordinating in the UK

 

[Stinney]

What does a list trace of the vector(s) show?

- Stinney

Quoting only proves you know how to cut and paste.

 

[SF0751]

If the purpose of line 2 in vector 905 is to route the call to voicemail, then instead of [tt]"route-to number 80007 with cov y if unconditionally"[/tt], why not use [tt]"messaging skill XX for extension 80007"[/tt] instead?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[europe]

what if you try the messagig to vector command

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[OldSkoolSkater]

Hi Stinney

Performed a trace for both working / non-working scenarios and the traces show the vector to be working OK. You can see the time in the vector incrementing until it exceeds the 20s time then is passed to vector 905.
I have also looked at display events but there are no entries for the vectors as there are no errors (that I can see)

Cheers

Steve - Network Coordinating in the UK

 

[OldSkoolSkater]

SF0751 / Europe

I haven't used Messaging before so will have a look into it - do I need additional hardware to use messaging? (messaging server perhaps?)

Cheers

Steve - Network Coordinating in the UK

 

[SF0751]

I use the "messaging skill" command all the time for my Intuity Audix. The messaging skill number in the vector is the (non-skilled) hunt group number for Audix.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[OldSkoolSkater]

CallXpress handles our voicemail and I'm not sure what we have (if anything) in terms of Audix. I'm new to all this so it's a bit of a learning curve at present..
If I looked at disp system-parameters customer-options (or somewhere similar) would that tell me?

Cheers

Steve - Network Coordinating in the UK

 

[SF0751]

I'm not sure. What does your coverage paths look like for sending the caller to voicemail?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”