Vector Steps

[teletec1052]

I am trying to add a step in a vector that will allow the caller to press a digit at anytime to stop the vector processing and go to another vector. Can anyone tell me what I need to do to accomplish this. I am working on a G3si with EAS. Thanks.

 

[lever]

Hi teletec1052

You should play an announcement first to let the caller know.
so........

collect 1 digits after announcement 1xxxxx
Goto vector 2 if digits = 1

That should do it.

lever.

 

[huffer]

This will only work if the caller presses 1 while the announcement is playing or during the timed interval afterwards.

This is not the same as "...allow the caller to press a digit at anytime to stop vector processing..."

For that I believe there is no solution. :-(

 

[phoneguy55]

Why not use the goto vector 2 if digits = 1 before and after each step???

 

[teletec1052]

Guys,

Thanks for your responses. Phoneguy55, I'll give it a try and see what happens. Thanks again.

 

[lopes1211]

The "goto if digits = 1" will not function without a collect digit step preceeding it. Any time you collect digits, a call classifier port will be in use until a digit a pressed or the interdigit timeout is reached. You will quickly run out of classifier resources if you try to implement as described and then you'll see some real issues. A more traditional way to do this is to make the last sentence in your queue announcements "please continue to hold or press 1 for vmail".

20 collect 1 digit after ann 1234
21 goto vector 10 if digit = 1
22 wait 60 sec hearing music
23 goto step 20 if unconditionally


-CL