Vector/Queue information

[tconn]

I'm trying to setup a basic queue, where a caller calls in, hears announcement 4301, then sits in queue until someone can take the call.

I don't think I can do this as when I try to add a call vector, the only options available are Attendant Vectoring and Meet-me Conf.

Suggestions ? Am I SOL ?

 

[Carlp1]

Simple i know but are the Attendant vectoring and Meet-me conf option set to y at the top of the vector? Also when these are set to Y then changed to N the lock field defaults to Y and also needs to be set to N.

Might help but if not i am sure someone else will come along and correct me.

 

[wmharris]

Check the money page (i.e. disp sys cust) and on the Call Center Options screen look for the features that your system has. Make sure that Vectoring (Prompting)? is set to 'Y' at the very least and if you also have Basic Vectoring turned on then you should be able to control most calls. The systems that we have are all running MultiVantage 11.1 or higher so most have Prompting and Holiday Vectoring turned on if not more.

 

[tconn]

Every single one of the vectoring options is set to "no".. darnit

 

[wmharris]

If you have rel 11 some of these options (i.e. Vector Prompting, Holiday Table, EC500, etc.) should have been set to 'Y' they are part of that release that were Free. If you have to go back to Avaya or a Buisness parter then you'll have to pay them now to do the work.

 

[orypecos]

U don't have to have vectoring to have a call go to a hunt group and hear an annoucement until the call is answered. Just send the call to the hunt group and put the members in the hunt group and put in the annoucement number in the hunt group.