Wealthmaker
Technical User
I'm trying to setup a vector that goes from monda-friday 07:30-20:00 and includes Saturday from 07:30-12:30
The way that I have it setup now it goes to my closed msg everytime I call it my closed msg is x 4183.
If I take out the Saturday it works just fine for the weekday.
Please advise!!!!!!! Thanks for your help.
Number: 100 Name: Cust Care
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n
01 wait-time 2 secs hearing ringback
02 goto step 14 if time-of-day is all 20:00 to all 07:30
03 goto step 14 if time-of-day is fri 20:00 to mon 07:30
04 goto step 14 if time-of-day is sat 12:30 to sat 07:30
05 queue-to split 6 pri m
06 announcement 4181
07 wait-time 60 secs hearing silence
08 collect 1 digits after announcement 4182
09 goto step 12 if digits = 1
10 goto step 7 if unconditionally
11 stop
12 route-to number 3000 with cov y if unconditionally
13 stop
14 collect 1 digits after announcement 4183
15 route-to number 3000 with cov y if unconditionally
16 disconnect after announcement none
17 stop
18
19
20
21
22
The way that I have it setup now it goes to my closed msg everytime I call it my closed msg is x 4183.
If I take out the Saturday it works just fine for the weekday.
Please advise!!!!!!! Thanks for your help.
Number: 100 Name: Cust Care
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n
01 wait-time 2 secs hearing ringback
02 goto step 14 if time-of-day is all 20:00 to all 07:30
03 goto step 14 if time-of-day is fri 20:00 to mon 07:30
04 goto step 14 if time-of-day is sat 12:30 to sat 07:30
05 queue-to split 6 pri m
06 announcement 4181
07 wait-time 60 secs hearing silence
08 collect 1 digits after announcement 4182
09 goto step 12 if digits = 1
10 goto step 7 if unconditionally
11 stop
12 route-to number 3000 with cov y if unconditionally
13 stop
14 collect 1 digits after announcement 4183
15 route-to number 3000 with cov y if unconditionally
16 disconnect after announcement none
17 stop
18
19
20
21
22