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Vector delay 1

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AvayaDude

Technical User
Sep 10, 2003
61
US
I have a vector that plays an announcement giving the caller 2 options. The vector collects the digits and directs the call accordingly. Everything is working fine except, there is a 10 seconds delay before the call is transferred to either options. There are no wait-time statements in the vector.
 
AvayaDude,

ch sys fe page 11, 'prompting timeout' field. it may be on another page, depending on the software version.
 
dwalin,
Thanks, that did the trick. Strange though, I look after multiple PBXs and all are set to "prompting timeout: 10 secs" and only this site pauses 10 secs after a selection is made.
 
AvayaDude,

it may be if your vector tries to collect more digits than caller wants to enter. for example, if your vector tries to collect 10 digits, caller may either enter the full 10-digit string or enter, say, 5 digits and a pound sign as an end-of-digits sign, otherwise system will wait for the rest of the digits for a time specified in 'prompting timeout' field.
 
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