VDN when used as AA for individual users

[telepath9465]

Hi, I have a customer who wants an AA for their VM answer that allows a choice for a message to be left, a couple of users to be reached, or the operator...
If I intercept the number and route straight to the VDN, all works as it should. If I have the station cover to the VDN, it won't route calls to the stations, or their cover. Any help would be appreciated, the vector programming is below.

CALL VECTOR

Number: 45 Name: Ext 3212 AA
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 3712 for A
03 goto step 11 if digits = 1
04 goto step 12 if digits = 2
05 goto step 13 if digits = 3
06 goto step 14 if digits = 4
07 goto step 15 if digits = 0
08 wait-time 10 secs hearing silence
09 goto step 11 if unconditionally
10 stop
11 route-to number 3812 with cov y if unconditionally
12 route-to number 3232 with cov y if unconditionally
13 route-to number 3239 with cov y if unconditionally
14 route-to number 918776468560 with cov n if unconditionally
15 route-to number 3202 with cov y if unconditionally
16 stop
17
18
19
20
21
22

 

[Wanebo]

On the station's tab 2 what do you have "coverage after forwarding" set to?

 

[telepath9465]

It is set to yes

STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? y
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? y Bridged Idle Line Preference? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: if-busy-single Conf/Trans on Primary Appearance? n
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: qsig-mwi Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? y
Automatic Moves: no Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 3205 IP Audio Hairpinning? n

 

[kyle555]

What software release? Maybe you're hitting a double coverage situation?

If the users in question covering to the VDN don't have their own mailbox they need to cover to, perhaps you could just cover to a voicemail auto attendant that transfers back to the VDN and trick the system out of the double coverage situation if it is in fact what your problem is.

 

[telepath9465]

The software is release 13, as far as the AA goes, if it was Audix LX or Intuity Audix, I'd be able to do that, but this is Modular Messaging, I don't have the Application editor to program an AA in the VM. I was trying to use VDN / Vector in lieu of that issue.

 

[telepath9465]

Actually, it looks as though I could make it work, you prompted me with the double-coverage issue. I set it so the station covers out and back in on a DID / VDN, this allows it to be a single-coverage again, tested good.

 

[kyle555]

There are probably better ways than using a DID for the purpose - unless you already had a DID pointing to the VDN for other reasons - and you're probably using 3 B channels for 1 call using that flow now.

Glad it works, but in a perfect world you could have it go thru voicemail and xfer back out saving yourself from using extra PSTN trunks for nothing.

Though, if you're an MM shop, and I'm not great with this - but I think the caller application editor is installed on the Windows MAS already. If you could RDP into it, you might be able to make something real simple that xfers back to your VDN - presuming outward transfer and all that good stuff works in voicemail already.

 

[bleebrant]

If you have a station covering to a VDN, just make sure that on the Coverage Path you are using, the "Cvg Enabled for VDN Route-To Party" at the top of the page is set to Yes. This will allow subsequent coverage of route to stations on the vector associated with the VDN.