VDN Display to Attendants

[phonegirl27]

Is there a way to show the VDN name to an attendant when they are answering a call? Currently all calls come into the attendants and we use vectoring to route the calls during meetings, holiday, emergencies, etc. So I don't want to make these VDN's into LDNs. The attendants are currently only seeing the Trunk information.

S8500 CM 1.3

Thanks!

 

[eclemente]

the way we did it before is to make 0 a VDN and the attendants into agents.

Edgar Clemente

 

[phonegirl27]

I had thought of that option but they need the attendant console phones and the add on module so they can see what each person in the company is doing at all times. Thank you for the idea though eclemente. Any other ideas out there or is this just not possible?

Thanks!