VB and RealTime Toolkit

[PaulEvansUK]

Has anyone succesfully written an application in VB using the Realtime Toolkit? If so, I would very much appreciate some tips, or better still some code, showing how you've done it as I'm having a sød of a time trying to get it to do anything at all.

Cheers!

 

[databit]

Are you using the oldschool Realtime Toolkit or are you using the Realtime activex control?

 

[PaulEvansUK]

Thanks for responding!

It's the "old school" one - the dll. Should I be speaking to Aspect to get the ActiveX control, do you think?

 

[hartwell]

Sorry to hi-jack but how did u get the kit and did it cost?

 

[PaulEvansUK]

It owuld have come from Aspect, but I'm not sure of the cost - it was here when I arrived. To give you an idea of it's age, the install is on 4 floppies!

 

[databit]

The Realtime tool kit use to come on Floppy disk and I think they where handed out like candy. I know I had 9 million of them.

The tool kit is just a beast. I have some code that I wrote to query the realtime database via select statements but didn't do much beyond that with it. I'll try to dig it up tomorrow. Plus I'm not even sure the old dll will work on the newer systems because there are other fields and possible a different message set. But only one way to find out.

If you have Contact Server and the install CDs you probably already have the activex controls you need. Just go to install Realtime - receivers- Windows development
Then point it to the realtime server and it should work. At least it did a while back.
I would test this out but I seem to have misplaced my contact server cds. I've been looking for them or backups of them all night cause I wanted to setup a dev system but no dev system for me apparently

 

[PaulEvansUK]

If you could dig up the code that would be great - I just need something to get me started really. I'm no stranger to VB or C, but can't get the damned thing to do anything, so either I'm doing something fundamentally wrong, or it's never going to work because of version differences.

Thanks again.

 

[arznrchrd]

Hey, you are going to want to use the Real-time Receiver custom control. It is the dhub32.ocx. This is to be used with the Real-time data server; part of Contact Server. Pending what you are wanting to do, they make a product called CustomView Director that has real-time stats. You can also get Producer which allows you to build custom canvases for your users.

 

[arznrchrd]

I should have asked...what version of Aspect you running?

 

[PaulEvansUK]

We have producer / director, but what I really want to do is create a usr friendly application, which allows the user to move around the data, so to speak. The customview stuff doesn't really lend itself to this very well - more suited to static screens, with limited drill downs, due to the very limited controls etc. you can put on the screens.

In other words, I really want access to the underlying data which I can query - the SQL will be dynamic based on what the user chooses to do from the application links.

I already wrote one based on our ECS database, as we don't use the X10 heap, but a custom physical database for our skill based routing, which allows me to interrogate the data and display it in a user friendly way, with hyperlinks, etc.

Varying versions of ACD's - some still 8 series, and some 9, if that helps at all!

 

[arznrchrd]

Go with the ActiveX controls. They are on the ECS CD. I am looking at ours and all of them are on there.

 

[databit]

Ya I agree (and can't find my old code) the activex control is the best way to go.
If you are going to have a lot of users then for licensing reasons (even with the Realtime Toolkit) I recommend creating a client/server setup.
Like this:
Realtime Server
Your Server app (with activex control)
Client App

The client Apps wouldn't have the activex control and wouldn't connect to the RTS directly. That way you just need 1 activex control and one concurrent license to the RTS.
It's a bit shady but I think it's legal

 

[arznrchrd]

Yep, agree with databit. It installs a VB6 test application showing you how to get the stats. You can look at the code, etc.