Val board firmware patch upgrade question

[041773]

I have been told by our vendor management company the following about a Val board upgrade that we have requested:

"You will have to backup your announcements and restore them after Avaya upgrades the firmware. The VAL board itself has to be re-seated for the changes to take effect. This means the announcements will be erased off of the card."

Does this make sense to any of you ? I thought that if the announcements are backed up, they can easily be restored once the boards are re-installed. If that is NOT the case, then whats the purpose of backing up the boards before doing the upgrade ???? Does it sound like we're getting hosed ?!

 

[SF0751]

Are these TN2501's? It's my understanding that the announcements are backed up (via the VAL Manager software) to a hard drive location of your choosing (on a local PC or a LAN drive, for example).

At least, that's what I'm doing for announcement backups.... Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain