User is prompted for password and domain in outlook

[tom11011]

I have one user in the field who's outlook is setup for "Internet only" (as opposed to corporate full exchange connectivity). We run exchange 2000 as our mail server.

When this user launches his outlook, the first thing that outlook wants to do is send mail before it receives (which I believe is normal for outlook).

The problem is, it presents the user with a logon box requesting username, password, and domain name. Simply pressing cancel will remove this box and then any email in the outbox is sent then email is received like normal.

He is the only one this happens too, how can I prevent this annoyance from happening to him? We deleted his smpt/pop profile from his machine and created a new one with no luck.

thanks for any help.

 

[phishe]

In your email account settings, outgoing mail server tab check "my outgoing mail server requires authentication"
Then check "use same settings as my incoming server"

 

[tom11011]

I'll give that a try, but does this not assume the incoming and outgoing mail servers are the same?

 

[phishe]

If your mail server requires authentication to send email (i.e. no open relay) users will have to authenticate to send mail. In Outlook by default the outgoing server requires authentication is unchecked in your email account settings.

 

[tom11011]

Yes, or mail servers do require authentication to send. I can't understand what could be causing this.

Actually, the little pictures of mail in the lower right corner just sit there and spin. Double clicking the pictures brings up the details and that's when that box pops up asking for username, password, and domain name. After pressing cancel to this, mail is sent and received like normal. Very annoying, anyone with any tips, I would appreciate it. Users use AOL for dialup.

 

[tom11011]

Phishe, your suggestion solved the problem. Not exactly sure why, but it worked. Since my smtp and pop addresses are the same, I guess I really didn't need to provide a smtp username and password anyways.

 

[phishe]

Since the POP users are not part of your Domain they will have to authenticate with Exchange server to send(relay) email. If this authentication was not enabled your server would be open to the world for anybody, usually spammers, to relay from.

 

[tom11011]

No, they authenticated to send. The only difference is I selected the circle that says: "use same settings as my incoming server" where I used to have his smtp username and password typed in. The pop and smtp were the same anyway.

 

[phishe]

Exactly!!!