user is prompt to enter password

[Peach66]

We have Exchange 2000 that crashed recently. It came up fine, but now I have a few users that can't access their email. They get a pop up window to enter their password. They try it, but it gives them a login error. We use Active Directory so I reset the password. They can log into the pc and domain fine, but when they open Outlook, they get the pop up window. They can still access via the web, but not locally on the machine. Is there a setting on this machine that doesn't sync with the domain login/password? Any other ideas?

 

[mickyjune26]

In outlook, there is an advanced option where you configure the exchange server mailbox.

This option says to use NT authentication, distributed authentication, and none (later versions may have more options).

Make sure it says NT authentication.

Maybe their account isn't in the MAilbox store logon/mailboxes in exchange system manager.

Sopht Solutions

Building Long-Term
IT Relationships. Everyday.

 

[Peach66]

My options are Password authentication, Distrubited Password Authentication, and none. There is no option for NT Authentication. The mailbox exist. The only way I resolved it was to move the mailbox to another exchange server and they had access. Strange....

 

[chrisstyles]

I've had the same problem recently, it related to Win2K SP4 and the RPC patch.

The users were trying to log on using named pipes. (Win 98 and NT4 Only). Domain Admins were OK on these boxes though.

Removed this from the Exchange provider key in the reg, and everything worked fine.

Also had the same problem running the IIS lockdown on the box. Removed the IIS lockdown and reapplied, and it worked fine. Dame Strange, but this affected all users.

Chris Styles

NT4/2000 MCSE

 

[mickyjune26]

Please let us know if this fixed it for you! Thanks,

Sopht Solutions

Building Long-Term
IT Relationships. Everyday.