User in two locations

[jrtudor]

What is the best way to set up a user in two offices so that all his calls can go to both locations with the least effort on his part?

It appears that twinning would do this perfectly but it is not supported in the US for whatever reason.

Thsi user has a 4412 phone at each location.

He would also like to have only one voice mail box to keep up with.

IP Office 406
3.2 (55)
VM Pro 3.2.28 (not central)
6 WAN connected locations

 

[Westi]

The only thing that comes to mind is, if you have a V2 of the 406 then you can upgrade to 4.0 or 4.1 and then use the advanced networking license to have the user log in from another phone in another location.
I got that right that you would like the second phone in a different location not on the same switch?

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[jrtudor]

That is correct, the two offices are on two different switches.

Are there any pitfalls to upgrading?

Is the process you recommend self explanatory after the upgrade?

Thanks.

IP Office 406
3.2 (55)
VM Pro 3.2.28 (not central)
6 WAN connected locations

 

[Westi]

you have to purchase a license for the advanced networking and install it into the switch that is the home switch of the user, then you can log into the users extension number from a remote location and it gets treated as if it were locally. The usual VoIP restrictions apply, so you need to have a VCM channel available to have it working and the bandwidth to have a clear audio connection.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[Westi]

This is from the product description about it.

Remote Hot Desking
Feature
• The ability for a user to Hot Desk to other locations within the Small Community Network.
• Available on Digital, Analog and IP phones.
Benefit
• A user can make and receive calls from any office as if using the phone on their own desk.
• Single number, improved mobility and easy access to familiar features.
• Great for consultants, managers, lawyers working on different offices on different days.
Description
IP Office 4.0 supports remote hot desking between IP Office systems within a Small Community Network. The
system on which the user configured is termed their 'home' IP Office, all other systems are 'remote' IP Offices. To
log on at a remote IP Office requires that IP Office to have a Small Community Advanced Networking license. A
license is not necessary on the user's home IP Office.
• User Settings
When a user logs on to a remote IP Office system, all their user settings are transferred to that system.
• The user’s incoming calls are rerouted across the SCN.
• The user’s outgoing calls use the settings of the remote IP Office.
• However some settings may become unusable or may operate differently. For example if the user
uses a time profile for some features, those feature will only work if a time profile of the same
name also exists on the remote IP Office.
• Break Out Dialing
In some scenarios a hot desking user logged on at a remote system will want to dial a number using the
system short codes of another system. This can be done using either short codes with the Break Out
feature or a programmable button set to Break Out. This feature can be used by any user within the Small
Community Advanced Network but is of significant use to remote hot deskers.
Note: Remote Hot Desking is not supported for use with CBC and CCC. Features handled by the telephone itself
are not affected by Hot Desking (e.g. call log and phone speed dials).

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[Duffman88]

The process Westi is referring to is called Remote Hot Desking. It is in the Avaya documentation.

Basically you create a Hot Desk user by setting a login code on the Telephony tab and now that user will have the ability to log into his extension at other desks within his "Home" system.

With the addition of an Advanced Networking license it allows him to log onto phones across the SCN. I believe the Advanced Networking license needs to be installed on the users "Home" phone system for them to be able to log into systems across the SCN.

Again I would look up Remote Hot Desking in the 4.1 documentation.

As far as upgrading I would consult your BP to do the upgrade. There can be complications with the upgrade that they will be equipped to address. If you want to do it yourself I would make sure you read up on the upgrade process and make sure you have a good backup of your system/binaries. Also make sure you have a working serial cable and that you are familiar with the IPO DTE port.

Chris
ACA- Implement IP Office

 

[Duffman88]

Ah you beat me to it haha.

Chris
ACA- Implement IP Office

 

[mforrence]

Just to clarify - twinning IS supported in US, but not on the first releases that supported twinning elsewhere. I believe it is supported on your 3.2(55).

Mike

 

[jamie77]

We don't use them so not 100%, but if you go down the 4.0> road I would check that the 4412 will work. I have a feeling they are not supported after 4.0.

I assume that the 6 connected locations are not linked via SCN (as your Voicemail is not Centralised!) so to do Remote Hot Desking would require alot more work that a simple upgrade of the firmware.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[kholladay]

Internal Twinning IS supported in the US but not on your version (upgrade to 4.1.x assuming you have a 406v2 aka 406 DS and not 406).

Remote Hot Desk would require an upgrade to 4.0 or later and a license for advanced networking

And yes the 4412 works just fine on even the latest version of IP Office (but not on internal DS ports on the IP500 however they do work on DS modules attached to the back of the IP500)

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[ronromano]

They way we do it is to put an IP phone at the other site connected as an extension back to the user's main site. Generally the user has a "main" office and a secondary office. Make the main office phone his base extension matching his user extension and make the IP phone some other unrelated ext. The have the user hotdesk between the two.

I like it this way because most user who move need the resources like park, page etc from the main side.

http://www.nu-tel.com

 

[CarGoSki]

ronromanos suggestion is good and if hotdesking is too much to handle then you could use the same ip phone idea and since they are both attached to the same unit you can add both users to a group and use the group vmbox. But hotdesking an ip phone is less of a hassle v.s. upgrading and adding advanced networking license.

 

[jrtudor]

I like the option of internal twinning the best of all the above, but they are all good.

What are the drawbacks, if any that I might need to be aware of in upgrading to the 4.1 firmware on the systems?

IP Office 406
3.2 (55)
VM Pro 3.2.28 (not central)
6 WAN connected locations