User ends call, but after a few minutes it rings back.

[EyeHog]

thread940-1557493

I found the above thread, but it was about an analog phone. The user was flashing, and placing a call on hold.

I have a problem with this happening on a 1416. The user says she hangs up a call, and 2-3 minutes late that same number will call her back. I asked if she is simply hanging it up, or if there is any way she is placing the call on hold, and it ringsback after being on hold for a while. She insists that she is simply hanging it up.

Could this be an issue with the phone system? I suspect the phone company, since we have had many issues with them here, however this only happens at her extension. She says it happens about ten percent of the time.

This is an IP500 V2 7.0 (5)

Thanks guys!

 

[Telecomboy]

Under System Telephony you can take auto hold off to eliminate that as an issue. R7.0.5 was not a good release though and I would recommend taking them to the latest R7 release.

 

[EyeHog]

Cool. I see the auto hold option. I'll turn that off. Yeah, since it is just her phone with the issue, it seams like she must be placing them on hold somehow. Thanks!