User Cannot find control unit

[radder33]

We have just upgraded to IPO 500 and I have rolled out the new User4_2_44 Phone Manager package across all users.

We have a variety of environments including XP, Windows 7 32 bit and Windows 7 64 bit.

Most installs have been fine but I have one user who is running Windows 7 64 bit who cannot find the system control unit either during installation or after. He has no other network issues so I am perplexed as to why this would happen.

I have tried rolling the version back to 4_2_31 and forward to 4_2_46 and still no luck, we have restarted between installs run reg cleaners and intensive uninstall packages and the problem still persists.

Any help would be great thanks.

 

[radder33]

Haha yeah will do

 

[tlpeter]

Let us know if this works.


BAZINGA!

I'm not insane, my mother had me tested!

 

[radder33]

Hello

Well I finally got a good opportunity to test this yesterday and reached a solution. It wasn't actually the AV that was causing the issue.

We also use checkpoint secure client for our external VPN access and once I removed that everything was fine. It may not affect anyone else but if it saves anyone the grief it gave me then all good.

Thanks for the help folks.

 

[tlpeter]

Nice that you have found it.
So it was still a security issue but a different one than i thought

BAZINGA!

I'm not insane, my mother had me tested!