User account locked???? 2

[MQCarpenter]

I have a user on Win Prof logging on to an NT 4 domain. She is getting a message that states that her account is locked, contact the administrator.

The problem is that it is not showing as locked in User Manager, and I can not get her account to work? Does this sound familiar to anyone?

I changed the password, tried changing settings such as "user cannot change password" and "password never expires", etc. but nothing seems to work! TIA

 

[AlexIT]

Check if the local user account is locked on her Win2Kpro workstation. And you will need both the NT domain and her local user passwords to be the same (depending on her local user profile.)

Alex

 

[Jpoandl]

Not sure what Alex is talking about. The domain account has nothing to do with the local account. The domain account can not be locked out locally.

And you don't need for the local password to be the same as the domain password.

I would suggest, logging onto another workstation using the problematic account. If this works on another machine, you proabably have something wrong with her local machine.

If you can NOT logon using the problematic account on a different machine, then you have something wrong with the Domain account.

Also, try to logon to her local machine with a different account (maybe the domain admin account). Just to verify this works.

Let us know what you discover.

Thanks. Joseph L. Poandl
MCSE 2000

If your company is in need of experts to examine technical problems/solutions, please check out

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[MQCarpenter]

Yeah Alex's statement is nt accurate. There is no local account for this person, nor does it matter if there is. I finally got it to work.

Here is what I discovered:

* Any other domain account worked on that machine
* Her domain account worked on other machines

I reset the account, changed attributes and changed them back, changed passwords, moved her profile to force it to create a new one, etc etc.

It finally gave me a DIFFERENT error message and I knew I was in business. It said that the information did not match, check your CAPS lock, blah blah. I looked at the account again and it was locked....FOR REAL this time. I unlocked it and we were in business. It was odd. I have never seen something like this before. I think the account is hosed. Maybe the SAM. I don't know. Thanks everyone for the help.

 

[Jpoandl]

Cool...I'm glad you got the problem solved.

-later Joseph L. Poandl
MCSE 2000

If your company is in need of experts to examine technical problems/solutions, please check out

http://www.esavio.com