USB Dongle -Not coming up on Windows 7 Machine

[PhoneGurl7385]

I have upgraded a customer from 3.2 to 5.0.26. No issues with the upgrade of the hardware. I switched their VM Pro machine to a Windows 7 Machine.

I have a USB dongle working on another Windows 7 machine so I know it's possible, whether it's supported or not it works. I can't figure out what I did on the other machine to make it work.

I have uninstalled Manager and uninstalled the sentinel driver rebooted the machine. Reinstalled Manager then installed the sentinel driver then rebooted the machine. Then rebooted the IPO. Still no go on the dongle.

No anti-virus software, Windows firewall is completely off. I have even had another engineer take a look at the machine to make sure I wasn't missing anything.

Any other suggestions before I suggest to move to a serial dongle.

 

[IPGuru]

I think you will need to keep playing
manufacture of all the external dongles ceased some time ago so sourcing an RS23 dongle may not be an option.
(if you can find one I suggest you buy it now)

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[daveinwearside]

I had a similar issue years ago, I think I had to re-install the rainbow dongle driver?

Like I say it was a long time ago might be worth a google.

D

ACSS SME
APSS SME
A word to the wise ain't necessary - it's the stupid ones that need the advice.

 

[PhoneGurl7385]

Thanks Dave! I will try google for that.

 

[intrigrant]

Download the latest drivers here

http://www.safenet-inc.com/support-downloads/sentinel-drivers/

and try again ( reboot required.

A simple mind delivers great solutions

 

[PhoneGurl7385]

I tried the updated driver last night. No go... the difference that I am seeing is that this dongle is ultra pro and the one I have working is a super pro. Anyone know the difference or why there would be a difference...

I am now seeing the sentinel drivers running under services though... which is a good thing. They are started and working. I feel like this is a firewall issue or a port issue maybe an IP address issue.

I have seen in a few threads where it has taken someone 5-6 tries to get this to come up.

I did try to uninstall it, reboot the pc, install the software reboot the ipo and no go on the feature key. tonight i am having the customer unplug the dongle, uninstall the software, reboot the pc, reinstall the software, shut down the pc, then having the customer plug in the dongle and power the pc on. If that doesn't work... any other suggestions?

 

[Telecomboy]

Do you see the key server icon on the desktop tray? Does the key server icon show as red or white with a red x?

 

[PhoneGurl7385]

Telecomboy:
There is no icon anymore with Windows 7 it doesn't ever display it in the tray anymore. I did upgrade the customer to 5.0.26.

 

[Telecomboy]

Good to know. I haven't dealt with a usb dongle since XP.

 

[IPOtech111]

Had this same problem today with a Windows 7 PC where it didn't recognize the dongle and didn't show anything in the tray. The Key Server service showed that it was running but still the dongle wasnt recognized. Went to the directory that it was installed "C:\Program Files\Avaya\IP Office\KeyServe" and double clicked the KeyServe icon. This seemed to actually start the Key Server, the icon popped up in the tray and the dongle was then recognized.

 

[PhoneGurl7385]

I don't have a key serve file under the IPO. What version of software are you using?

 

[IPOtech111]

It was a R5.0. Sounds like you dont have the feature key service installed. When you installed the admin suite did you check the box to install the feature key server?

 

[PhoneGurl7385]

There was no option to install the key server... I looked everywhere on threads and you have to install the sentinel driver. I am using 5.0.26 I even tried to install it on my laptop and there was no option to install the key server. I also tried to look at R5.0.18 & R5.0.15 there was no key server to install.

 

[Westi]

If you have a 3.2 version then you are lucky and can install from there, including the drivers for the dongle as they need to be installed before you plug in the dongle otherwise it will install Rainbow usb dongle drivers that are wrong.
4.0 was when IP500 came out and they thought that nobody has then the need for a USB dongle any more but I think even 4.0 has the Feature key server setup still in it.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

There are 10 types of people in the world: Those who understand binary, and those who don't