Upgrading from V6 to V9 causing issues when files exported to Word

[Kelser]

I am a Crystal Reports end user training instructor. A client I dealt with has asked for help with an issue they are having since upgrading from Crystal V6 to V9. I have tried, unsuccessfully, to recreate the problem and was wondering if any of you might know how to get around this. The following is what the client has sent:

The issue we are having here, having upgraded from crystal v6 to v9 is that when we export files to word there are frames around every word which makes editing the saved file very difficult. I was wondering is there any way round this - saving as rtf has the same issue.

Also there is a line appearing after every line when we export in tab separated text format which was not previously there and which does not show in the preview window in Crystal.

We e-mail and ftp our output files to clients on an hourly basis and they are having serous issues with the new format of the files we are sending them.

 

[Madawc]

I think you're stuck with Word exports appearing as frames, this was a change that occurred as an upgrade to 8.5 and most people liked it. An option to use frames or not would be nice but there may not be enough demand to justify it.

You could export as text, or to PDF and from PDF to Word. My own experience (from Crystal 8.5 and 10) is that these are easier to handle but never quite identical.

Madawc Williams (East Anglia, UK). Using Windows XP & Crystal 10

 

[Kelser]

Many thanks for your reply, I will pass this on to my client.

 

[Turkbear]

Hi,
In CR XI, thankfully, they have added an 'Editable RTF'
export type which does not use those frames and is, as indicated by its name, fully editable..






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